Executive Team Leader, General Merchandise

ALL ABOUT TARGET 

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.   

ALL ABOUT GENERAL MERCHANDISE 

Experts of operations, process and efficiency who enable a consistent experience for all of our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The job of General Merchandise and Food Sales teams is to lead inbound, outbound, replenishment, and promotional signing processes for all GM areas of the store. This team leads inventory accuracy, setting salesfloor merchandise, and pricing processes for all areas of the store. This team may lead Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work.   

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Sales Executive Team Leader can provide you with the skills and experience of: 

• Guest service fundamentals and experience building and managing a guest first culture on your team 

• Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies 

• Setting and planning department(s) monthly/quarterly workload to support business priorities and managing a team to deliver on sales goals 

• Knowledge of the competition; leveraging insights to drive business objectives 

• Managing a team of team leaders; creating business specific strategies and goals 

• Recruiting, selecting and talent management of hourly team members and leaders 

As General Merchandise Sales Executive Team Leader, no two days are ever the same, but a typical day most likely will include the following responsibilities: 

• Build and manage a team that executes tasks such as receiving products, restocking shelves, organizing the backroom, arranging merchandise, and putting up promotional signs for GM areas. 

• Build and manage a team that executes inventory accuracy, salesfloor merchandise setup and pricing processes for all areas of the store. 

• Drive total store sales, demonstrate how you, your team and your departments contribute to and impact total store profitability. 

• Model creating a welcoming experience by greeting guests as you and your team are completing your daily tasks. 

• Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way and help solve their specific needs. 

• Lead by thanking guests and let them know we’re happy they chose to shop at Target. 

• Plan, manage, assess and validate best practices to determine operational opportunities. 

• Create, lead, and model a culture of executing all best practices as outlined with team onboarding, learning, and required training; help close skill gaps through development, coaching and team interactions. 

• Develop and coach your Team Leaders to elevate the skills and expertise of the team. 

• Establish and maintain a culture of accountability through clear expectations and performance management. 

• Develop a strategy and utilize your workload planning tools to complete all scheduled workload ensuring you are guest ready at all times. 

• Know and assess the competition; leverage guest insights and feedback to drive the business and be the destination of choice for our guests. 

• Create a scheduling plan with information based on monthly and weekly business workload and guest traffic patterns. 

• Lead prioritization and conduct regular check-ins with your team to guide appropriate completion of tasks and workload given resources and priorities. 

• Lead the understanding of how operational procedures, impact shortage, profitability, in store replenishment, inventory and pricing accuracy including adherence to regulatory compliance. 

• Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work (if applicable) efficiently and accurately to deliver on each guest promise time. 

• Oversee all GM backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve including completion validation. 

• Anticipate short-term and long-term staffing needs and manage talent planning and recruitment. 

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences. 

• Demonstrate a culture of ethical conduct, and compliance; lead team to work in the same way and hold others accountable to this commitment. 

• Develop and lead the safety culture and performance of the department through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety. expectations, assisting with incident response, and reporting/investigating injuries timely and accurately. 

• Lead an instore security culture by focusing on deterrence, response and resolution in order to improve physical security processes. 

• Lead merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices. 

• As a key carrier, exercise good judgment and implement all safe and secure training and processes 

• Addressing all store emergency and compliance needs 

• All other duties based on business needs 

WHAT WE ARE LOOKING FOR 

This may be the right job for you if: 

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.   

• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.  

• You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times). 

The good news is that we have some amazing training that will help build upon the skills you already have to succeed as a General Merchandise Sales Executive Team Leader. But, there are a few things you should have from the get-go: 

• 4-year degree or equivalent experience 

• Strong interpersonal and communication skills 

• Strong business acumen 

• Comfortable dealing with ambiguity 

• Manage conflict, lead and hold others accountable  

• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis 

• Ability to: 

• Relate well with and interact with all levels of the organization 

• Learn and adapt to evolving technology needs 

• Independently manage workload and prioritize tasks 

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect; specifically, the ability to 

• Access all areas of the building to respond to all guest or team member issues 

• Interpret instructions, reports and information 

• Scan, handle and move merchandise efficiently and safely, including occasionally lifting or moving merchandise up to 44 pounds 

• Accurately handle cash register operations as needed 

• Climb up and down ladders as needed 

• Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary.