About NCR VOYIX
TITLE: Executive Services Delivery Manager (ESDM)
LOCATION: Belgrade, Serbia
YOU ARE:
A mentor. Analyst. Expert. Leader. If these four words get at the heart of who you are, NCR—one the world’s first tech companies and still going strong—is looking for someone like you.
Executive Services Managers (ESMs) are the people who design our future. As an ESM, you’ll own and be fully responsible for key service relationships with our clients, inspired by your deep understanding of the ways NCR is making every day easier. You’ll also mentor team members, giving them opportunities to cross-sell our products so that our customers have everything they need to stay relevant and in-demand.
YOU CAN EXPECT TO:
Own many important service relationships and drive them forward. How are we fulfilling our promises? Have we met our customers’ (and their customers’) needs? You tell us. Thought leadership is your specialty.
Collaborates with global counterparts, key customers and business unit leadership to develop long-term strategic plans
Your technical and industry expertise give you a big-picture view—which is going to come in handy when you and your team cultivate new and existing customer accounts. Delivering incredible service (and exceptional experiences) is what sets NCR apart, and keeps us growing.
Be a subject matter expert who owns projects (and their success) from start to finish. As an Executive Services Manager with NCR, you’ll notice patterns others don’t and figure out how to solve challenges before they become problems.
Has oversight of Program Management Process from Concept Phase through Deployment. Lead projects as a manager, and totally understand the many details of our customer accounts. You’ll aide in closing sales by using sales resources (such as Services Sales Consultants, Network Sales Consultants, and Solution and Software Sales Specialists), and work on proposals to earn us additional business. Accountable for large professional disciplinary areas or sales teams
Develop your own tools to report on your multiple, ongoing projects. On a regular basis, you’ll check in with clients to make sure we’re meeting their needs, from overall service quality to the fine print of policies and procedures—with the goal of bringing more exceptional experiences to people across the globe.
Provide thoughtful recommendations for procedures, processes, and product improvements. (It’s probably good to know the Six Sigma method, too, because we use it to eliminate manufacturing defects.)
Applies full operational responsibility for planning, finances/budget, end results and setting policies. Applies in-depth understanding of the business impact of technical contributions. Regularly provides advice and counsel related to the operation of the business to senior leadership teams.
Review the quality of the help we provide to our customers by attending vendor and customer meetings. As necessary, you’ll coordinate additional trainings, or propose process changes. Supervisory responsibilities for account support resources.
Based on what our customers need, your daily job responsibilities may shift and change. Some travel required as depended on customer needs. We make sure your knowledge and skills are always fresh through training and development opportunities.
PEOPLE DESCRIBE YOU AS:
A brilliant analyst. You’re a critical—and independent—thinker who is constantly considering what’s going on around you. We like that.
A people person who’s a natural at managing relationships.
A leader who brings others together to improve things that aren’t working.
Fluid, sharp, and uncannily balanced. You exude calm while working hard and fast, and step up to get issues resolved.
YOU HAVE:
A Bachelor's degree in a related field, though a Master’s degree is preferred.
At least 8+ years of related experience.
Encyclopedic knowledge of Microsoft Office Suite.
ABOUT NCR CORPORATION:
NCR Corporation (NYSE: NCR) is a global tech company that changes how people everywhere bank, shop, eat, and travel. Our software, hardware, and services enable over a half billion transactions daily. Headquartered in Atlanta, Georgia, we are leading how the world connects, interacts, and transacts with business. ncr.com
EEO STATEMENT:
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
STATEMENT TO THIRD PARTY AGENCIES:
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”