RELOCATION ASSISTANCE: No relocation assistance available
CLEARANCE TYPE: Secret
TRAVEL: Yes, 10% of the Time
Description
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman Chief Information & Digital Office is looking for a senior level Executive PC Support Technician to provide IT and technical support to Northrop Grumman Executives, including Presidents, Corporate Officers, Vice Presidents, Executive Assistants, as well as other senior leaders and stakeholders. Located at the Corporate Headquarters in Falls Church, VA. The incumbent independently determines and develops approaches to solve Executive IT issues, and recommends improvements, to enhance the Executive’s IT experience and/or functionality. The incumbent works under general direction, and minimal supervision, only. The employee will work in a fast-paced environment to resolve issues quickly and efficiently with tact and diplomacy.
Responsibilities will include, but are not limited to:
- Perform administrative and operational support for executive offices, desktops, mobile phones, tablets, multimedia/MTR devices, as well as other executive travel IT equipment
- Diagnosing and repairing IT software issues and problems, to include M365 products and other Microsoft Office software products
- We have multiple sites in the Northern Virginia area, candidates must be willing to work at each of the sites, based on the needs of the business and customer.
- Responsible for set up and maintenance of conference room environments and various A/V equipment
Basic Qualifications:
- Must have at minimum, 6 years of IT or relevant technical experience with a High School Diploma OR an associate’s degree with 4 years of IT or relevant technical experience.
- Must have experience in support of corporate executives, senior leadership, or other high level decision makers
- Experienced using ServiceNow ticketing system
- Proficiency in Microsoft products such as Windows 11, M365, Outlook, Word, Excel, PowerPoint, and Visio
- Must be able to lift up to 50 pounds on a regular basis.
- Must have the ability to obtain, and maintain, a DOD Secret level security clearance as a condition of continued employment
- Must have a professional demeanor, to include strong verbal communication and customer service skills
Preferred Qualifications:
- Active Secret Security Clearance is preferred
- The ideal candidate will have a Bachelor’s degree in Information Systems and 2 years of experience providing IT support to Executive level leadership
- Ability to navigate complex situations with tact and poise
- CompTia A+ or CompTIA Security+ or Network+ certification preferred
- Proficiency in remote administration (VPN) and troubleshooting of desktop PCs is highly desirable
- Experience in Active Directory configuring user and computer account
- Experience supporting Citrix Workspace (EVW)
- Experience supporting Win11 and Bitlocker in a corporate environment
- HP and Dell Warranty Support Certification extremely helpful
Primary Level Salary Range: $72,600.00 - $121,000.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.