Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.
The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
The Executive Lounge Attendant is responsible for delivering a high-touch, personalized experience for guests accessing the hotel’s Executive Club Lounge. This role ensures seamless lounge operations, maintains presentation standards, and provides exceptional service that enhances guest satisfaction, loyalty, and premium room value.
- Maintain a courteous, efficient and welcoming entrance to the Hotel’s Executive Club Lounge.
- Greet and acknowledge guests by name whenever possible
- Provide personalized service, including local recommendations, reservations, and guest assistance
- Anticipate guest needs and proactively resolve concerns
- Promote hotel amenities, services, and upgrades
- Oversee daily setup and breakdown of lounge service periods (breakfast, daytime offerings, evening reception)
- Ensure all food and beverage presentations meet brand and hotel standards
- Maintain cleanliness, organization, and ambiance of the lounge at all times
- Monitor inventory levels and coordinate replenishment with kitchen/F&B team
- Assist with light food preparation and presentation (as applicable)
- Ensure compliance with food safety and sanitation standards
- Monitor guest consumption and maintain appropriate service levels
- Work closely with Front Office, Housekeeping, Engineering, and F&B teams to ensure seamless operations
- Communicate VIP arrivals, special requests, and service recovery opportunities
- Support upselling efforts for lounge access and premium room categories
- Track lounge usage and guest feedback
- Support reporting needs (guest satisfaction, consumption trends, etc.)
- Maintain accurate records of incidents or guest issues
- Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality
- Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
- Previous hospitality, concierge, or guest service experience preferred
- Thorough understanding of safe and perceptive service
- Excellent customer service and verbal communication skills
- Ability to do basic math
- Basic food & beverage knowledge preferred
- Ability to work with Point of Sale systems
- Highly organized – demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time
- Able to work a flexible schedule, including weekends and holidays
- Ability to lift up to 25 lbs
- Ability to stand for extended periods
- Frequent walking, bending, and reaching
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.