Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
Location
We’re seeking a dynamic, motivated contributor to join our team at one of our key office locations: San Francisco.
About the Internship
The Premier Support Team at Okta is seeking an Executive IT Support Engineer Intern to assist with providing world-class technical support to our executives and VIP users. This role offers a unique opportunity to gain hands-on experience in IT operations, executive support, and cloud infrastructure while working closely with experienced IT professionals in a fast-paced, dynamic environment.
The ideal candidate will be eager to learn, capable of troubleshooting complex issues, and passionate about working on high-profile projects. If you are passionate about IT, cloud technologies, and customer service, this internship offers hands-on experience with enterprise IT systems, cloud infrastructure, and the opportunity to drive impactful projects. You’ll gain valuable exposure to executive-level IT operations, mentorship from industry experts, and networking with key professionals.
What You’ll Get To Do
- Executive IT & VIP Support: Support Okta executives, Board members, and their Executive Assistants by troubleshooting hardware, software, identity and access management, and connectivity issues. Assist with device setup and lifecycle management (MacBooks, iPads, peripherals), and ensure executive readiness for meetings, travel, and high-visibility events. Help prepare and validate AV, conferencing, and workspace environments for critical meetings and leadership sessions. Leverage emerging AI-powered support tools to accelerate troubleshooting, surface knowledge, and improve resolution quality.
- Premier Support Operations, Escalations & Intelligent Triage: Participate in the Premier Support operating model by assisting with intake, prioritization, and resolution of executive IT requests. Learn how escalations are handled, how ownership is maintained across issues, and how high-impact problems are resolved quickly with minimal handoffs. Support the use of AI-assisted workflows for request triage, issue classification, and routing to improve response time and consistency.
- AI, Automation & Tooling Initiatives: Collaborate on strategic initiatives focused on AI-enabled support, automation, and next-generation service delivery. Assist with testing and improving AI-driven tools such as virtual support agents, automated workflows, and intelligent dashboards. Identify opportunities for AI to reduce manual work, enhance the executive experience, and improve operational efficiency through scripting, automation, or the integration of new technologies.
- Testing, Documentation & Knowledge Systems: Create and execute test cases for Premier Support workflows, automation, and AI-enabled tools to ensure reliability, security, and usability. Develop documentation, including user guides, internal runbooks, FAQs, and knowledge base articles. Contribute to building scalable, AI-supported knowledge systems that reduce repeat issues, improve first-contact resolution, and enable consistent white-glove service.
- Inventory, Logistics & Operational Support: Track IT assets and accessories, assist with device provisioning and redeployment, and support logistics for shipping, returns, and executive travel readiness. Work within platforms such as Jira and ServiceNow to manage tickets, tasks, and project work while learning how AI and automation can be applied to asset tracking, reporting, and operational workflows.
- Internship Capstone Project (AI or Automation-Focused): Lead a self-directed capstone project centered on improving an executive IT workflow, automating a recurring process, enhancing a support tool, or designing an AI-enabled solution. This may include building a prototype, improving an existing AI-driven process, or creating dashboards or documentation that demonstrate how AI can elevate executive IT support. Present your outcomes to the Premier Support leadership team and key stakeholders.
Who We Are Looking For
- Currently pursuing a bachelor’s degree in Information Technology, Computer Science, or a related field and graduating December 2026 or Spring 2027.
- Knowledge of computer systems, hardware, and software troubleshooting.
- Basic understanding of networking concepts and security fundamentals.
- Familiarity with cloud computing concepts and tools like AWS, Docker, and Terraform is a plus.
- Strong communication and customer service skills, with a professional demeanor.
- Problem-solving skills with the ability to work autonomously and as part of a team.
- Strong work ethic, attention to detail, and the ability to thrive in a fast-paced environment.
- Experience with ITSM platforms such as Jira, ServiceNow, or Zendesk (preferred).
- Knowledge of scripting languages (e.g., Python, Bash) and automation tools (preferred).
- Curiosity about AI-powered tools, automation, and how emerging technologies can improve IT operations, support workflows, and the end-user experience.
- Comfort experimenting with new tools, learning quickly, and thinking about how processes can be made more efficient, scalable, and intelligent.
- Interest in staying up-to-date with evolving IT, cloud, and AI-enabled support trends (preferred).
Okta’s Intern Program
As an intern, you’ll do real work that matters. While you’re on board, you’ll work on meaningful projects and have an opportunity to see what working at Okta is all about. You’ll also have the assistance of your mentor and manager to help you develop new skills.
Our interns have the opportunity to build a strong community - with their fellow interns, within their teams, and with the broader company. We want you to grow professionally, and you’ll do that through participating in events like our Executive Speaker Series and Brown Bags. And of course, we want you to have fun too.
We offer 12-week summer internships in the U.S. with two available start dates. You may choose from the following options: May 26 – August 14 or June 15 – September 4.
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What you can look forward to as a Full-Time Okta employee!
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Some roles may require travel to one of our office locations for in-person onboarding.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.