The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As an Executive Host, you’ll play a key role in delivering the exceptional guest experiences MGM is known for. Through personalized service and tailored experiences, you’ll build lasting relationships and strengthen guest loyalty. By analyzing player activity, anticipating needs, and collaborating with internal teams, you’ll ensure every visit is seamless, memorable, and impactful.
THE DAY-TO-DAY:
Support customer development and retention by greeting guests, establishing and maintaining strong rapport, and creating a personalized experience by evaluating players’ casino activity to determine appropriate incentives, and exercising sound judgment, when approved, to issue a limited number of comps and allowances
Process guest reservations using various hotel software systems to include Vipr, Autocab, Opera, and Patron Management systems
Resolve customer disputes and complaints to the satisfaction of the customer and the company.
Attend special event functions to promote marketing efforts and engage with customers
Maintain the privacy of casino customers, and safeguard confidential guest information by acting in accordance with company policies, and attending all mandatory compliance and training sessions to maintain awareness of best practices
Ensure compliance with local laws, and Title 31
THE IDEAL CANDIDATE:
Minimum of 21 years of age
1+ years of prior relevant experience required
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19648
Are you ready to JOIN THE SHOW? Apply today!