Executive Director, Support and Business Operations

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
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Role and Responsibilities

The Executive Director, Support & Business Operations, will lead the strategic vision and execution of Deployment & Service Delivery, Operations Support, SCM/Logistics, and Business Operations for our Networks Division. The incumbent will oversee and integrate the efforts of these teams to ensure seamless project execution, operational efficiency, and business success. The Executive Director, Support & Business Operations, will partner closely with cross-functional leaders across Supply Chain, Finance, Sales, and Engineering to translate business strategy into executable operational plans that support both growth and profitability.

• Strategic Leadership: Define and implement the long-term vision and strategy for Deployment & Service Delivery, Operations Support, SCM/Logistics, and Business Operations, ensuring alignment with Samsung Networks' business goals.
• Cross-Functional Integration: Foster strong collaboration and integration among Deployment & Service Delivery, Operations Support, SCM/Logistics, and Business Operations teams to ensure seamless project execution and operational efficiency.
• Process Optimization: Drive continuous improvement in processes across all teams, leveraging automation and innovative methodologies to enhance efficiency and reduce costs.
• Financial Oversight: Manage the P&L for Support & Business Operations, ensuring profitability and financial sustainability.
• Risk Management: Identify, assess, and mitigate risks across all projects and operations, to ensure successful delivery and customer satisfaction.
• Training and Development: Oversee all training activities for customers, GC, and internal teams, ensuring readiness and capability to meet project demands.
• Quality and Safety: Ensure adherence to quality standards and safety processes across all projects and operations.
• Reporting and Communication: Develop and maintain comprehensive reporting templates for all teams, ensuring clear communication of project status, risks, and performance metrics.
• Tool Management: Serve as the owner/interface for various deployment, operations, logistics, and business tools (e.g., SPMS, OV, SAP), ensuring effective utilization and adoption.
• Leadership and People Management: Foster a culture of collaboration, accountability, and innovation that reflects Samsung’s core values.

Skills and Qualifications

Minimum Qualifications:

• Bachelor's degree; MBA strongly preferred.
• Certifications: Project Management certification preferred (e.g., PMP).
• 20+ years of experience with 12+ years in project/program management within a Network Telecommunication Service organization.
• Industry Knowledge: Deep understanding of the US Deployment Industry.
• Leadership: Proven track record in strategic operations leadership, with exposure to both supply-side and customer-facing activities.
• Financial acumen: Strong analytical, financial acumen, and decision-making capabilities; able to translate data into actionable insights.
• Communication: Exceptional verbal and written communication skills, with the ability to establish relationships cross-functionally and with customers.
• Technical Expertise: Strong knowledge of Project/Program management tools, processes, and automation techniques.
• Authorization: Authorized to work in the U.S.

Success Profile:

• Strategic thinker who can connect operational execution to business outcomes.
• Resilient and adaptive leader who thrives in a fast-paced, matrixed environment.
• Customer-centric mindset with a passion for continuous improvement and innovation.
• Collaborative and trusted partner to senior executives and cross-functional peers

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The salary range for this role is expected to be between $265,000 and $310,000.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

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