At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.
As the Executive Director Professional Services, CCaaS, you will manage projects and teams on the most complex Contact Center applications imaginable. You are the overall project owner and spearhead the customer conversations. You will be an operational leader who understands the business impacts and technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business. You will own the software development experience. You will formulate ideas into solutions. Ability to function in a pre and post sales role. You will work and lead a team of engineers and solution architects.
- Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
- Partners across the entire organization and partner ecosystem to involve the right resources and technologies for each opportunity.
- Excellent customer-facing presentation skills with the ability to lead implementation teams and projects.
- Influences opportunity strategy to incorporate the right technologies.
- Exercises wide latitude in determining objectives and approaches to engagements.
- Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements.
- Existing knowledge and/or industry certifications for Webex Collaboration, Amazon Connect, Genesys Engage/Cloud, Zoom, Google CCAI, NICE CXone, Verint, Calabrio, CRMs, and process automation technologies