Executive: Digital Channels

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Old Mutual is seeking a dynamic Executive to lead Old Mutual’s Digital Channels, driving strategy, innovation, and business alignment. The incumbent will lead the multi-tenant digital platform strategy including Old Mutual's channel propositions, carrying full accountability for platform performance, commercial sustainability and self-funding. This role holds ultimate accountability for the Digital Channels function and the platform strategy on behalf of the GRiD Executive.

The Executive: Digital Channels will operate digital channels as a commercially viable enterprise platform serving the Old Mutual ecosystem while defining the group digital channel strategy and proposition, progressing toward self-funding.

Key Responsibilities:

Strategy & Direction

• Set and drive the overarching digital platform and channel strategy.
• Oversee the App, Web, and WhatsApp platforms.
• Govern the transition from cost allocation to a service-based revenue model.

Commercial Accountability

• Accountable for the consolidated platform P&L and commercial performance.
• Approve the platform pricing model and revenue targets.

Leadership & Governance

• Lead the Thin Leadership layer of 6 direct reports.
• Sponsor the 'Lean, Agile, Commercially Accountable' culture.
• Represent Digital Channels in Group Digital Council and Group Technology Forum.

Key Outputs

• 3-Year Strategic Roadmap
• Quarterly Business Reviews (QBRs)
• Platform P&L Statements
• Self-funding Path Plan

Minimum Requirements

Qualifications

• Degree in Business, Commerce or related field
• Postgraduate qualification (MBA or equivalent) preferred
• 10+ years in digital, strategy or commercial leadership roles

Essential Experience

• Executive leadership of a digital platform or multi-sided marketplace
• P&L ownership and commercial model design in a digital business
• Revenue model transition, moving from cost to commercial pricing
• Stakeholder management at Group Executive level
• Digital transformation leadership across complex organisations

Key Capabilities

• Strategic Agility: Holds and articulates long-term platform vision
• Financial Acumen: Owns and manages P&L
• Executive Presence: Leads at Group level with confidence
• Platform Economy Expertise: Understands multi-tenant commercial dynamics
• Digital Transformation Leadership: Drives cultural and structural change

Skills

Action Planning, Change Management, Cost Budgeting, Identifying Customer Needs, Oral Communications, Organizational Design, Planning and organisational skills, Policies & Procedures, Presenting Solutions, Stakeholder Management, Strategic Planning, User Experience (UX) Design

Competencies

Balances Stakeholders

Builds Effective Teams

Business Insight

Collaborates

Communicates Effectively

Cultivates Innovation

Customer Focus

Decision Quality

Education

NQF Level 6 - Diploma, Advance or Occupational Certificate or equivalent (Required)

Closing Date

14 May 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!