[What the role is]
Most Positive Workplace Collaboration Award - Singapore International Chamber of Commerce Awards 2025[What you will be working on]
Handle enquiries and feedback, through all frontline channels including telephone, email, Chatbot and counter
Maintain high quality of service and ensure that queries or escalations are handled professionally
Work with internal stakeholders for resolutions or implement service quality initiatives to improve service experience and customer satisfaction
Compile reports from the Customer Relationship Management System and/or other administrative duties as assigned
[What we are looking for]
Requirements:-
At least a tertiary education (in any discipline)
Proficient in Microsoft Office applications
Strong writing and analytical skills
Service-oriented and adept at problem solving
Have a pleasant disposition and is passionate about helping others
Ability to work independently and capable of being an effective team player
Successful candidate will be offered a 2-year contract in the first instance.
If you are shortlisted for the position(s), you should hear from us within 30 days of the closing date of the advertisement.