Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
It’s an exciting time at Genesys as we create a new market category in CX: AI-Powered Experience Orchestration. We are leveraging our Cloud, AI and omnichannel expertise to deliver personalized experiences to customers and become the #1 CX market leader.
What this role is:
You will lead Executive Communications for the Senior Vice President, EMEA Sales. The majority of your time will be focused on the head of sales, with additional support occasionally required for other EMEA Sales executives.
In this role, you will build and execute upon an executive platform, serve as a trusted adviser, and own internal and external communications deliverables for the EMEA Sales leader—plus, ad hoc support for other EMEA Sales executives.
What you’ll bring to the table:
You bring business acumen, executive presence, and the ability to shape narrative during moments of transformation. You take a long-term, strategic approach to executive communications — connecting complex sales strategies into clear, consistent positioning that builds credibility and drives impact over time. Comfortable navigating evolving situations, you advise senior leaders with candor and discretion, anticipate organizational sentiment, and proactively influence messaging decisions that resonate across global audiences. You work collaboratively and bring creativity to your approach.
Some details about what you’ll do:
Manage internal and external communications for SVP EMEA Sales as a means of evangelizing the company’s transformation to AI-Powered Experience Orchestration, highlighting our unique value proposition, sharing customer stories, and evolving the sales organization for the next frontier of Agentic AI and Genesys Cloud™, the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.
Create and execute upon a communications plan for the SVP EMEA Sales (and other EMEA Sales leaders)
Manage all communications deliverables, from content and messaging development to logistics, including executive organization announcements, All Hands meeting presentations, internal and external presentations, sales kickoff, blogs, social media, videos, briefing documents, and coordinate with PR/AR/marketing for media and analyst meetings. These deliverables include content development, messaging, and securing appropriate approvals.
Strategic adviser to EMEA Sales executives on messaging, tone and speaker delivery.
Extended member of EMEA Sales Leadership Team.
Partner with Communications and Marketing teams to insure coordinated and consistent messaging across Genesys’ executives
Minimum requirements:
Bachelor’s degree or equivalent practical experience.
Extensive experience (typically 10+ years) in executive communications, corporate communications, or a related field.
Experience in corporate “storytelling” and corporate narratives.
Ability to take complex inputs and deliver a clear, executive-level narrative
Exceptional writing and communication skills, with an emphasis on simple and conversational style
Success with keynote presentations and organizational communications
Advanced analytical skills
Mastery of modern communications channels, including social/digital media
Experience working across global or international environments, with an appreciation for diverse perspectives.
Experience supporting senior leaders (e.g., SVP, EVP, or C-suite) in complex, fast-paced organizations.
Familiarity with SaaS and/or cloud technologies.
Collaborative, respectful, and positive in working with others.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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