Executive Assistant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Are you interested in working for a global software company, with an amazing team? This is the role for you. 

What this role is: 

You will be the right-hand person for several global Sales Leaders. You will manage the selected Sales leader’s time, provide them with the information they might need and solve any issues you see coming before they happen. You are the point person to make sure the day goes smoothly.

What this role isn’t: 

This role isn’t about running to get coffee or dry cleaning. If something needs to be done, you’re the person who makes sure it gets taken care of. You might need to set up a meeting with teams in Argentina, Chile, Colombia, Mexico and make sure the time works for everyone. That's not as easy as it might sound.

What you’ll bring to the table: 

To be successful in this role you will need to stay organized and keep calm under pressure. Working at a software company can be a lot of fun but we move fast and that means you need to move faster. You should be able to understand what tasks need to be finished and be able to shift quickly when plans change.

Some details about what you will do: 

• Provide high level support to the executive and manage complex, ever-changing calendars
• Plan, organize and prepare for complex meetings including communicating meeting details to members, arranging meeting venue and equipment/catering needs, compose and/or work with others to prepare agenda, ensure relevant materials are ready for meetings and/or review, providing day-of-event support, etc.
• Light project/process management, including onboarding for team member, team activities, etc.
• Create and revise complex PowerPoint presentations; incorporate content from multiple contributors; drafts, reviews, and edits content to deliver a cohesive final and accurate document
• Work diplomatically with contributors to negotiate timely delivery of projects and appropriately escalate issues to ensure deadlines are met.
• Provide travel support including making global travel arrangements, preparing trip itineraries, gathering receipts and submitting for reimbursement, and/or maintaining records for filing personal taxes, as applicable.
• Assist in the budget administration process, invoice administration and monthly credit card reconciliation.
• Anticipate potential outcomes of actions or decisions, consult with the executive take appropriate action to ensure outcomes are consistent with objectives
• Act as a proactive trouble-shooter with responsibility for making correct and often rapid judgments about forwarding questions and requests to managers
• Research, obtain and analyse gathered information to resolve problems
• Track progress of issues and projects to final resolution
• Implement, interpret, and apply current administrative policies and procedures
• Collaborate with others across the Genesys to achieve goals (including department, division and individual goals) in support of the mission

Requirements: 

• You should have 8+ years of corporate experience working as an Executive Assistant
• Must have experience supporting C-level Executive
• You should be able to converse and get along with all levels of management. You never know who you’ll be setting up a meeting with tomorrow
• You need to be able to focus on the success of your team not just getting your checklist done
• You can be trusted with sensitive confidential information
• Demonstrate a high degree of professionalism and confidentiality
• Outstanding customer service skills
• Work experience demonstrating the ability to exercise a high degree of discretion
• Ability to prioritize, meet tight deadlines, and effectively handle changing priorities
• Highly organized and ability in managing multiple work assignments simultaneously
• Ability to work both independently, with guidance and direction from manager, or as part of a team as the situation requires
• Exercises independent judgment when making decisions on matters of significance
• Proficiency in keyboarding with outstanding spelling, proofreading, punctuation and grammar
• Computer proficiency and advanced skills in the use of Microsoft Office Suite (MS Word, PowerPoint, and Excel, preferably 2013), Google, Adobe Acrobat Professional and other applications

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.