Location:
2721 N Central Ave, Phoenix, Arizona 85004 United States of AmericaRepwest is looking for an experienced Workers' Compensation Injury Counselor to be responsible for the handling and oversight of complex claims as a result of on the job injuries. Under the direction of the Vice President of Claims, the successful candidate will coordinate all related activity with local team management, the Third-Party Administrator, medical case management (when appropriate), and outside counsel (when necessary) in bringing each Workers’ Comp claim to its best possible resolution.
Essential Duties:
Promptly and thoroughly investigate newly reported work-related injuries to determine compensability.
Maintain accurate, current records for each claim and ensures claim files are properly documented and claims coding is correct.
Maintain appropriate levels of communication with all parties involved.
Manage all key components (including medical, indemnity, legal) of each claim to ensure optimum handling and best possible solution.
Coordinate settlement negotiations.
Refers cases as appropriate to supervisor and management. Assist with bill/invoice review (review, reconciliation, submittal).
Preparing comprehensive reports and delivering presentations to senior claim leadership on claim developments
Assist WC Program with mentoring/training other Injury Counselors as necessary.
Requirements:
In-depth knowledge of Workers’ Compensation claims handling process, and a minimum of two years’ experience in managing Indemnity claims, and/or serving as liaison between injured workers and insurance professionals.
Proficiency in managing expectations from business partners such as attorneys, claims adjusters, and vendors.
Proficiency in the determination of injury claim values based on available medical and legal factors.
Ability to work under pressure and meet deadlines.
Successful candidates will have proven successful track record of being hard-hitting, enthusiastic individuals who accomplish goals in a fast-paced work environment.
Strong research skills
Superb verbal and written communication and organization skills
Attention to detail
Strong multi-tasking skills
Strong aptitude for technology
U-Haul Offers:
Full Medical coverage
Prescription plans
Dental & Vision Plans
New indoor fitness gym
Gym Reimbursement Program
Registered Dietitian Program
Weight Watchers
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University®
Business and travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness/Group Accident
24-hour physician available for kids
MetLaw Legal program
MetLife auto and home insurance
Mindset App Program
Discounts on cell phone plans, hotels, and more
LifeLock Identity Theft
Savvy consumer wellness programs - from health care tips to financial wellness
Dave Ramsey’s SmartDollar Program
U-Haul Federal Credit Union
Wellness Program
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.