EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals.
With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.
About the role
Timely and SalonBiz serve over 24,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. We offer SaaS solutions to a variety of customer sizes and types within the beauty industry, and we’ve got big goals and are ready to achieve them.
This is where you come in! 👋
You will own and optimise our multi-channel automation strategy, using best-in-class tools to drive lead generation, nurturing, conversion, and customer engagement.
You will strengthen our ability to convert leads into active customers and deliver meaningful outcomes for existing users through targeted automation and personalisation; set clear performance objectives, monitor results, and report on the effectiveness of our automation programs; and identify, test, and implement optimisation opportunities that improve overall marketing efficiency and impact.
What you’ll bring.
Deep marketing automation expertise, with hands-on experience in Marketo and Pendo to design and optimise multi-channel customer journeys.
A data-driven approach, using analytics to uncover insights, optimise performance, and inform clear recommendations (PowerBI a bonus).
Strategic thinking paired with strong execution skills to deliver automation initiatives that elevate lead nurturing and customer outcomes.
A collaborative mindset, partnering seamlessly with Marketing, Sales, Success, Ops, and Data to provide clarity, frameworks, and operational support.
Strong customer-journey intuition, leveraging behavioural triggers and lifecycle insights to drive personalisation at scale.
Technical confidence in platform ownership, integrations (e.g., Salesforce), data integrity, and troubleshooting.
Leadership capability to coach a Marketing Automation Specialist and ensure high-quality, on-brand automation assets.
Process excellence, with disciplined documentation to keep workflows scalable and repeatable.
Adaptability and curiosity, thriving in environments that encourage experimentation, iteration, and continuous improvement.
Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Why join us?
At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year.
We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office. We have office space in Auckland, Wellington, and Dunedin and provide a high-spec home office set up.
We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing.
This role is full time, permanent and can be based anywhere in New Zealand.
You must be legally entitled to work in New Zealand.
Applications close when we find the right person!
Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!