Event Tech Systems, Senior Manager

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Job Category

Marketing & Communications

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role

The Salesforce Event Technology team is constantly transforming the company’s portfolio of customer-facing events: from free one-day World Tours to multi-day paid events such as Tableau Conference, and Dreamforce. How? As one unified team, we bring technologists, product managers, program managers, insights analysts, and a team focused on event operations to plan, build/configure, deploy, and measure technology that powers the event experience - whether it’s in-person or broadcast on Salesforce+.

The Event Technology Operations team works hand-in-hand with Salesforce event teams and Event Technology product managers to pilot and deploy the latest event tech innovations. And then scale those innovations so they can be used at as many events as needed.

As the Sr. Manager, Event Technology Solutions, you will lead the deployment, configuration and continuous improvement of event technology solutions across Salesforce’s Strategic Events and global field marketing programs. You will ensure that the right technology is scoped, configured and delivered to support exceptional attendee and stakeholder experiences.

You will partner closely with Event Technology Product Managers, Strategic Events leads, vendor partners and cross-functional teams to bring solutions from pilot to scale. You will own solution templates, testing plans, deployment processes and issue triage for your assigned technologies and ensure they work reliably across in-person, hybrid and virtual events.

Areas of potential tech platform focus may include (but, because we keep innovating, isn’t limited to):

• AI agents.

• AI-generated summaries.

• Employee event staffing.

• Meeting programs (e.g., 1-on-1 expert meetings).

• Mobile app experience.

• Peer-to-peer attendee networking.

• Sales team experience.

Responsibilities

You’ll be able to claim success by being part of a team focused on deeply understanding what our event stakeholders need and use that knowledge to enable them to easily configure and deploy the technology that lights up their event.

Solution Strategy and Planning

• Prioritizing solution enhancements in partnership with the Event Technology Product team.

• Partnering with Event Technology Product to understand how the Event Tech roadmap will change currently offered solutions.

• Ensure solution documentation, templates and deployment guides remain current and scalable.

Stakeholder Enablement

• Serve as the subject matter expert for assigned solutions including capabilities, use cases and constraints.

• Enable event leads, global field teams and partner agencies on solution functionality and requirements.

• Translate complex configurations into clear, actionable instructions for event teams.

Configuration and Deployment

• Working within and across event tech systems and vendors to configure solution templates to match global event needs.

• Leveraging and improving upon event tech templates.

• Weighing and clearly articulating the risks to making configuration changes when the pre-event or onsite experience is live.

• Ensuring downstream systems are receiving complete and accurate information.

Quality Assurance, Testing and Risk Reduction

• Develop and manage comprehensive testing plans including pre-launch and pre-event validation.

• Coordinate stakeholder sign-off prior to launch of registration, agenda builder, mobile app and related systems.

• Monitor risks, identify dependencies and address issues proactively across integrated solutions.

• Lead onsite and pre-event issue triage and coordinate with vendor partners to resolve problems quickly.

Continuous Improvement

• Measure solution performance using post-event metrics and stakeholder feedback.

• Recommend enhancements that improve reliability, usability and operational efficiency.

• Working with the Event Technology Administrator to make platform-wide improvements.

Leadership and Collaboration

• Provide guidance and direction to junior team members supporting your workstream, vendor partners and cross-functional collaborators.

• Contribute to a culture of operational excellence, documentation quality and continuous learning.

Minimum Qualifications

• Deep experience with enterprise event technology platforms; RainFocus strongly preferred.

• Proven ability to manage configuration, testing and deployment for medium to large-scale event programs.

• Strong cross-functional communication skills with the ability to simplify technical concepts.

• Demonstrated ability to manage multiple priorities and adapt to rapid changes in event environments.

• Experience collaborating with external vendors and technical teams.

• Willingness to travel onsite to event locations (up to 25%). *LI-Y

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.