Event Coordinator

Employment Type

Permanent

Closing Date

10 Mar 2026 11:59pm

Job Title

Event Coordinator

Job Summary

Job Description

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

As an Event Coordinator, you will play a pivotal role in ensuring the seamless management and production of events, delivering unparalleled experiences to both our internal team members and customers. You will collaborate with key stakeholders across the business to support world class experiences.

Partnering closely with the wider Customer Insights Centre team, you will act as an enabler for creating highly relevant and insightful experiences that will inform, inspire, excite, and delight customers.

This is a venue-based, onsite role close to the action—working side by side with the team and delivering live and hybrid events as they happen. If you enjoy hands-on collaboration and bringing experiences to life, you’ll feel right at home.

What We Offer

Performance-related pay

Access to thousands of learning programs so you can level-up

Global presence across 22 countries; opportunities to work where we do business.

Purchased annual leave scheme

Additional Telstra day off

Additional 30% off Telstra products and services

Toolkit provided (laptop + mobile phone + plan paid for)

As an Event Coordinator, you thrive on your passion and expertise in fulfilling the following responsibilities:

• Executing the Customer Insight Centre team strategy and value proposition.
• Event Management and Production: Take charge of the end-to-end management and flawless execution of all key activities and events held at our Melbourne Customer Event Centre. You will be responsible for overseeing the planning, organisation, and coordination of events to ensure they align with our strategic objectives and deliver exceptional customer experiences.
• Booking and Schedule Management: Efficiently manage and maintain booking requests, keeping an organised schedule of events and customer meetings to optimise our event calendar.
• Oversee the event delivery and support the AV team in managing virtual events and broadcasts.
• Act as a liaison between various internal teams and external stakeholders, to collaborate and align. event strategies that drive customer advocacy, innovation partnerships, and business outcomes.
• Identify and resolve HS&E and operational issues during delivery and execution.
• Seek and report stakeholder feedback, actively make efforts to address any live issues, seeking to identify continuous improvement opportunities wherever possible.
• Work closely with commercial partners (e.g. contracted food and beverage partner) to ensure effective supply of services, high levels of service provision and compliance with contract conditions.
• Assist with reporting on visitor statistics, services and activities contributing to the development of weekly, monthly and quarterly centre reviews.

About You

To be successful in this role, we are seeking a dedicated and passionate Event Coordinator to join our dynamic team at Telstra’s Customer Insights Centre (event space) in Melbourne.

Essential

• Strong experience in supporting events of varying scope and size up to 300 people.
• Proven event experience in either Event Production, Event Delivery or Event Management.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Ability to interact effectively with senior executive personnel.
• Personality that drives and embraces exceptional standards.
• Demonstrated ability to plan individual and functional workload activities.
• Ability to identify and implement innovative solutions to day-to-day operational issues.
• A willingness to learn and be coached on presentation capabilities and demonstrations as required.
• Ability to manage multiple tasks and timelines while working effectively with minimal supervision.
• Quick thinking and resourcefulness to manage last-minute changes or emergencies, including trouble shooting issues during events.
• Excellent self-management skills.
• Strong team player with the ability to work effectively within a small team environment.

Highly desirable

• Tertiary qualifications in Events, Marketing and/or Communications are highly desirable.
• Experience in virtual events or technical event production preferred.
• Experience in a technology-oriented environment highly desirable.

If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you!

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on DisabilityandAccessibility@team.telstra.com or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment