EU Banking Client Service Lead

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/ Department:

Northern Trust Banking & Markets encompasses global banking, treasury management, lending and benefit payments, alongside the global trading desks for all equities bonds and FX trading, securities lending and financing and repo trading. The Client Services Specialist will act as the lead to develop and oversee Global Banking’s Client Services model for Europe. This role combines exceptional project management, client services and banking expertise to ensure exceptional governance and client experience.

The key responsibilities of the role include:

Client Services SME supporting Banking with business and technical knowledge of NT’s Banking product

• Partners with internal teams to develop and oversee Banking’s Client Services model for Europe ensuring alignment with risk, compliance, and strategic objectives
• Responsible for overall client service and delivery across European banking clients
• Partners with RMs and ensures issues are communicated and escalated in a timely manner both internally and with the client(s)
• Responsible for project planning for key client deliverables and communicating updates to all relevant internal and external parties
• Provide support for RM tasks such as call reporting, KYC requirements, at risk reporting, issues reporting, client survey administration, etc.
• Responsible for Treasury Passport onboarding and training
• Provides day to day support on account and transaction support including Treasury Passport, fees, interest and reporting
• Oversees key business KPIs including dormant accounts, accounts payable, interest rates based on client deposits and more

Skills/Qualifications:

• Extensive years of experience with expertise in Client Services, Project Management and/or Banking
• Technical knowledge of banking usually acquired through related work experience is required to manage overall client service
• Knowledge of general finance and Institutional Funds is helpful in consulting on client needs
• Self-starter with the ability to function independently in a fast-paced, dynamic and demanding environment
• Excellent communication and problem-solving skills

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.