ETIC, Business Analyst - Senior Associate

Line of Service

Advisory

Industry/Sector

Technology

Specialism

Advisory - Other

Management Level

Senior Associate

Job Description & Summary

A Business Analyst plays a crucial role in bridging the gap between business stakeholders and technology teams, ensuring that strategic objectives, operational needs, and technical solutions stay fully aligned throughout large-scale digital transformation efforts. Working across sectors such as financial services, government, energy, retail, healthcare, telecom, and transportation, the business analyst drives process improvements, customer‑focused design, and data‑driven decisions. Operating in complex environments with multiple vendors, regulators, and cross‑border teams, the analyst supports initiatives ranging from enterprise platforms and digital products to data ecosystems and emerging technologies, helping organizations achieve solutions that are both practical and impactful.

Core Responsibilities:

• Elicit, analyze, validate, and document business, functional, and non-functional requirements using appropriate techniques (interviews, workshops, journey mapping, document analysis).

• Produce clear and structured artifacts including:

• Business Requirements Documents (BRD)

• User Stories, Epics, and Acceptance Criteria

• Process flows, decision tables, and data mappings

• Conduct As-Is and To-Be process analysis across business, operational, and system layers to identify inefficiencies, risks, and improvement opportunities.

• Support Agile, hybrid, and waterfall delivery models, including:

• Backlog creation and refinement

• Sprint planning and reviews

• Dependency and risk identification

• UAT planning, execution, and defect triage

• Define and track business KPIs, operational metrics, and value realization indicators.

• Collaborate on dashboarding and reporting requirements to support executive, operational, and regulatory reporting.

• Ensure solutions comply with:

• Organizational architecture and governance standards

• Regional regulatory and compliance requirements (e.g., data privacy, financial regulations)

• Facilitate and lead stakeholder workshops, steering discussions, resolving ambiguities, and aligning priorities across business and technology.

• Develop business cases, cost-benefit analyses, and support investment decision-making.

• Support change management activities, including:

• Impact assessments

• Communication plans

• SOP updates

• End-user training materials

• Actively monitor regional market trends, industry benchmarks, and digital best practices to continuously improve solution quality and delivery effectiveness.

Business Analysis Tools & Technologies:

· Jira, Confluence, Azure DevOps for backlog management

· Miro, Visio, Lucid, or similar tools for process mapping and workshop facilitation

· BPMN and UML modeling standards

· SQL for data exploration, validation, and analysis

· Power BI for dashboarding and management reporting

· ERP (e.g., finance, procurement, HR modules) and CRM and customer engagement platforms

· Core banking, insurance, Governmental or industry-specific systems

· API-based integrations and microservices-oriented architecture

· Cloud platforms and SaaS solutions

· Digital channels (web, mobile apps, portals) and workflow and case management systems

Professional Skills:

· Strong analytical and problem-solving capabilities

· Excellent written and verbal Arabic and English Language skills

· Ability to engage confidently with senior stakeholders and executives

· Structured thinking, attention to detail, customer centric and delivery focus

· Comfortable working in fast-paced, ambiguous, and multicultural environments

Business Analysis Value‑Adding Certifications:

· CBAP® – Certified Business Analysis Professional (IIBA)

· CCBA® – Certification of Capability in Business Analysis (IIBA)

· ECBA™ – Entry Certificate in Business Analysis (IIBA)

· PMI-PBA® – Professional in Business Analysis (PMI)

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Administration, Business Analysis, Business Case Development, Business Data Analytics, Business Process Analysis, Business Process Modeling, Business Process Re-Engineering (BPR), Business Requirements Analysis, Business Systems, Communication, Competitive Analysis, Creativity, Embracing Change, Emotional Regulation, Empathy, Feasibility Studies, Functional Specification, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Learning Agility {+ 19 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date