Ethics & Compliance – Compliance Resource Center Specialist

A career in Ethics & Compliance (E&C), within Business Services, provides the opportunity to advance and foster integrity‑based decision making and conduct across PwC. The Compliance Resource Center (CRC) plays a critical role in promoting and monitoring adherence to applicable external laws and regulations as well as internal policies and procedures, helping to manage PwC’s regulatory, litigation, and reputational risk. 

As part of this team, you will help support PwC partners, employees, third parties, and candidates by delivering high‑quality guidance, accurate information, and professional service across a wide range of ethics, compliance and independence topics. 

To really stand out and help make PwC fit for the future in a constantly changing world, each of us needs to be a purpose‑led and values‑driven professional. PwC’s global leadership framework, The PwC Professional, provides transparency on the skills needed to be successful, grow now and in the future. 

As a CRC Specialist, you will work as part of a team of problem solvers, applying judgment, technology, and customer‑focused thinking to help resolve complex and sometimes ambiguous inquiries. 

Key Responsibilities 

• Answering calls, emails, chats, and self-service tickets from PwC partners, employees, third parties, candidates, and new hires to provide guidance and assistance related to Ethics & Compliance topics, including personal independence, regulatory compliance, and other areas supported by internal policies, knowledge base documentation, and systems. 

• Supporting users across multiple platforms and tools, including investment portfolio systems, automated investment recording systems, learning and development platforms, CPA licensing, and CPE compliance systems. 

• Leveraging AI‑enabled tools, digital knowledge repositories, and automation supported workflows to research inquiries, analyze information, and deliver timely and accurate responses in accordance with firm standards. 

• Applying structured problem‑solving and critical‑thinking skills to evaluate non‑standard or complex requests, determine appropriate guidance, and identify when escalation is required. 

• Using strong judgment and attention to detail to provide responses that are accurate, compliant, and clearly communicated. 

• Communicating professionally and empathetically, adapting messaging style to the needs of different audiences and situations. 

• Identifying opportunities for process improvements, efficiencies, and service enhancements, including responsible use of new or emerging technologies such as AI. 

• Handling sensitive and confidential information responsibly and in accordance with PwC policies. 

• Promoting an atmosphere of trust, professionalism, integrity, and confidentiality in all interactions. 

• Upholding PwC’s Code of Conduct, policies and culture of ethics and compliance at all times. 

Required Skills 

• Strong customer service orientation, with the ability to deliver clear, accurate, empathetic, and professional guidance in a fast‑paced service environment. 

• Demonstrated problem‑solving, analytical, and critical‑thinking skills, including the ability to bring structure and clarity to unstructured or complex inquiries. 

• Familiarity with AI‑enabled tools or technologies and the ability to apply them responsibly to improve efficiency and service quality. 

• Willingness and ability to learn, adapt to, and responsibly use emerging technologies, including AI, in a regulated and confidentiality‑driven environment. 

• Proven ability to communicate clearly and professionally, both orally and in writing, with strong attention to accuracy, tone, and clarity. 

• Excellent attention to detail and commitment to high‑quality work. 

• Ability to understand and apply PwC’s Ethics & Compliance requirements, including personal independence and regulatory compliance policies. 

• Ticketing system or contact center experience is a plus. 

• Knowledge of US, Argentina and Mexico financial products is a plus. 

• Fluent in English and Spanish; strong bilingual communication skills required. 

Skills You Will Develop in This Role 

• In‑depth knowledge of PwC US independence policies, Ethics & Compliance operating processes, and CRC functional areas. 

• Professional handling of sensitive and confidential information. 

• Advanced written and verbal communication skills, including explaining complex policy concepts clearly to diverse audiences. 

• Experience using AI‑supported compliance and service delivery tools. 

• Ability to assess issues, anticipate potential roadblocks, and escalate appropriately and timely. 

• Strong service mindset combined with sound judgment and compliance awareness. 

• Identification and implementation of efficiency enhancements and continuous improvement opportunities. 

Required Professional Background 

• Students or graduates in Translation, Linguistics, Law, International Studies, Accounting, Economics, Political Sciences, Management, or related fields, with an interest in developing a career in Ethics & Compliance. 

• At least 1 year of relevant work experience (contact center, customer service, language‑focused, or ticketing system experience is a strong plus). 

• Strong written language skills, including the ability to interpret, contextualize, and accurately convey policy‑based or technical information. 

• Availability to work according to US schedule (EST time zone, US holiday calendar). 

Additional application instructions

• Understand the importance of have a correct information management

• Knowledge of Information Security and Data Protection

• Correct Information Security Management

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.