It’s about expecting great things and making them happen.
Do others describe you as dependable and hardworking? Do you have a knack for paying attention to all the small details? Do you like working in a behind the scenes environment and have a goal-oriented mindset? If so, being an Escrow and Tax Specialist with Frost could be for you.
At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.
Who you are:
As an Escrow and Tax Specialist with Frost, you are our tax expert. In this role, you will be responsible for the maintenance of tax records, monitoring and addressing escrow account inquiries, and conducting tax and escrow research. You will use your investigate skills and observant mindset to ensure accurate and timely property tax disbursements on escrowed and non-escrowed loans. You enjoy interacting with customers and will play a key role in addressing tax-related questions. More than that, this role is about ensuring a seamless experience and doing so with our signature all-win approach in mind.
What you’ll do:
Communicate escrow related questions and concerns over the phone with customers and internal partners.
Be responsible for the maintenance of tax records, monitoring for active tax service contracts, and conducting tax research
Provides supporting documentation to the tax vendor to assist in their research.
Ensure accurate and timely property tax disbursements on escrowed and non-escrowed loans
Assist customers in answering escalated tax-related questions to certify an optimal consumer experience within the organization
Prepare annual escrow analysis in accordance with state-established schedules
Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes
What you’ll need:
2+ years of experience within the mortgage escrow, a tax research environment, or mortgage servicing in general
Strong customer service skills
Excellent organizational skills with strong attention to detail
Excellent written and verbal communication skills
Knowledge of basic mortgage lending regulatory requirements
Proficiency with Microsoft computer applications
Additional Preferred Skills:
Experience with Black Knight MSP
Our Benefits:
At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
Medical, dental, vision, long-term disability, and life insurance
401(k) matching
Generous holiday and paid time off schedule
Tuition reimbursement
Extensive health and wellness programs, including our Employee Assistance Program
Referral bonus program + more!
Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.