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• Provide support with respect to the DoD customer’s operation of DAI. This support shall include providing expertise with DAI individual modules, program management and planning, and support to training and fielding of the DAI system.
• Assist with fit gap analysis and operational issues. Analysis of how DoD customer’s business is accomplished with DAI, address gaps as well as the impact of Software Change Requests (SCR), production fixes, and new DAI versions or application upgrades such as future Oracle Releases or patches.
• Provide additional systems support for new financial systems and integration to include databases and programs developed in SharePoint and MS Access as required.
• Provide help desk support to augment the DAI Subject Matter Experts (SME) during testing and operations of DAI and other related financial systems.
• Ensure team has ability to provide training to the DAI users to ensure that they are fully capable of independently accessing and operating DAI for their job functions.