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Position Summary
The ERM Business Analyst plays an essential role in supporting the Enterprise Risk functions in safeguarding the financial interests of our credit union and its members. This position is responsible for delivering administrative, analytical, and operational support for fraud detection and prevention processes and for key risk programs, including resilience management, risk measurement and reporting, risk mitigation and assessment, corporate insurance, corporate governance, and third-party risk management.
Principle Duties and Responsibilities
Works with purpose and is driven to provide the best team member experience.
Willingness and ability to exhibit Wellby Core Values every day.
Maintain the highest levels of integrity and professionalism.
Maintain all business affairs of both internal and external members confidentially.
Ensure continuous alignment between technological solutions settings, departmental processes, policies, procedures, and other governing documents.
Monitors communication channels such as email inboxes and HubSpot and ensures business unit inquiries are resolved in alignment with established guidelines and Service Level Agreements (SLAs).
Supports the collection and analysis of data for potential business efficiencies and identifies specific business opportunities or threats.
Assists with gathering, organizing, and validating data for risk dashboards, Key Risk Indicators (KRIs), Key Performance Indicators (KPIs), and other risk measurement and reporting outputs.
Supports the coordination, tracking, and documentation of resilience testing, exercises, and corrective action items.
Assists with gathering, organizing, and validating data for risk dashboards, Key Risk Indicators (KRIs), Key Performance Indicators and other risk measurement and reporting outputs.
Supports the maintenance of risk registers and tracking tools for open issues, action plans, and mitigation activities.
Helps document risk assessments, control evaluations, and remediation progress in accordance with established procedures and timelines.
Provides administrative support for the corporate insurance program, including tracking policy information, endorsements, certificates of insurance, and renewal documentation.
Compiles data and documentation needed for applications, renewals, and broker or carrier requests.
Track incidents and claim-related documentation to support timely reporting and resolution.
Creates and maintains process maps to document workflows and identify areas for improvement.
Provides administrative support for department initiatives, meetings, and projects, including scheduling, agendas, minutes, and follow-up items.
Supports coordination of follow-up with internal stakeholders and vendors to ensure timely completion of required documents and risk-mitigation actions.
Performs related duties and special requests as assigned, including representation on credit union project teams.
Complete all required, ongoing enterprise-level training, including, but not limited to, BSA, OFAC, Privacy.
Performs other duties as assigned.
Knowledge, Skills, and Abilities (KSA)
Knowledge of Wellby’s organizational functions and general operating policies and procedures.
Knowledge of the regulations which govern financial institutions.
Knowledge of federal, state, and local policies, laws, and regulations pertaining to investigating fraud.
Knowledge of human behavior and performance.
Knowledge of general office procedures and practices, business English, spelling, punctuation, and arithmetic.
Knowledge of risk management concepts, including risk identification, assessment, mitigation, and monitoring.
Knowledge of business continuity/resilience, vendor risk management, and corporate insurance concepts preferred.
Skilled in Microsoft Office Suite (e.g., Excel, PowerPoint, Word)
Skilled in operating computer equipment and general machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding devices.
Ability to document complex processes both verbally and visually using Lucidchart.
Ability to provide excellent member service while handling inquiries.
Ability to identify discrepancies and problems.
Ability to effectively communicate to convey information and ideas clearly and accurately to team members and external partners.
Ability to multi-task, maintain accuracy, and meet deadlines in a fast-paced, high-volume environment.
Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision, and establish and maintain effective working relationships with other team members.
Ability to communicate clearly and concisely, orally and in writing.
Ability to coordinate several concurrent activities simultaneously and adapt to changing priorities across multiple risk and fraud-related programs.
Supervisory Responsibilities
This role does not have supervisory responsibilities.
Complexity & Scope of Work
The team member will ensure policies, procedures, and programs are consistently administered, aligned with organizational goals, and compliant with professional standards.
The team member performs routine and generally related tasks without supervisory direction.
Tasks may occasionally have to be coordinated, integrated, and/or prioritized.
Courses of action are determined by established procedures and/or their leader.
The team member’s work is reviewed periodically for accuracy, completion, and compliance with the policies and procedures.
The team member uses independent judgment in making decisions.
Physical Demands & Work Environment
The physical demands and work environment characteristics described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
To perform this job successfully, the team member is frequently required to remain in a stationary position 50% of the time. Daily movements include sitting, standing, reaching, and grasping; operating computers and other office equipment; moving about the office; and attending possible onsite and offsite meetings.
The team member must be able to exchange information in person, in writing, and via telephone. Some degree of stress results from contact with management and other team members.
The ability to observe details at close range (within a few feet of the observer).
Must be able to occasionally lift items weighing up to 25 pounds across the office and load them onto shelves for various needs.
The noise level in the work environment is usually moderate.
Work involves the typical risks and discomforts associated with an office environment but is usually in an adequately cooled, heated, lighted, and ventilated area.
Minimum Qualifications
Associate's degree required
Minimum of two (2) years of experience in a financial institution. One year of relevant experience may be substituted for one year of required education.
Familiarity with regulations that govern financial institutions, preferably credit unions
Bank Secrecy Act Compliance Specialist (BCACS) or Certified Anti-Money Laundering Specialist (CAMS) preferred.
Bondable
For All Candidates
This is a Full-Time, Salary (exempt) role.