Equipment Servicer-Prosthetics & Sensory Aids Service

Equipment Servicer-Prosthetics & Sensory Aids Service

Department: Department of Veterans Affairs

Location(s): Jamaica Plain, Massachusetts

Salary Range: $30.87 - $36.02 Per Hour

Job Summary: This position is located in the Prosthetics and Sensory Aids Service for the VA Boston Healthcare System located at the Jamaica Plains, MA campus. This position is full time at 40 hours per week.

Major Duties:

• Major duties and responsibilities include: Repairs manual and electrical wheelchairs, scooters, power assist devices for wheelchairs, and a variety miscellaneous durable medical equipment to meet the comprehensive functional mobility and assistive technology needs of the individual Veteran. The incumbent must provide installation of complex rehabilitation seating equipment on manual and power wheelchairs. The incumbent must be independent, practice with great autonomy, demonstrate the knowledge and skills to provide services appropriate to the nature of the equipment repairs and/or programming. The incumbent initiates and provides a program of general preventative maintenance, repairs, and warehousing for power/ manual wheelchair, assorted durable medical equipment, seating and positioning equipment, and their replacement components. Incumbent is responsible for work initiation of work orders completion using the Prosthetic and Sensory Aids Service (P&SAS) Electronic Work Order Form. Incumbent must be knowledgeable in open-market and contractual wheelchair and durable medical equipment products and their function. Must provide training for medical center and spoke site staff, P&SAS staff, and patients on the functions of manual wheelchairs, power wheelchairs, components of manual and power wheelchairs, complex rehabilitation seating components, environmental control unite, and augmentative communication technology as required. Incumbent establishes work methods and procedures to test, diagnose, and repair all electric/electronic components associated with motorized wheelchairs and electric-motorized 3 and 4 wheel carts that are out of factory warranty. The incumbent repairs and maintains all components of an electric wheelchair to include the support battery charger unit. This includes making repairs that can be accomplished by removing replacing, tightening, splicing, insulating and soldering defective wiring, controls, motors, power modules including intricate printed circuits, replacement of switches, relays, micro-chips, fates, transistors and diodes. Power/Manual wheelchairs and carts, under warranty, must be inspected by the incumbent for acceptance or return to the vendor or factory for repair or replacement. Incumbent assembles, energizes, adjusts and tests new power wheelchairs before issuance to severely disabled patients and accomplishes necessary modifications for hand or chin controls, various supportive or restrictive devices such as straps, belts and postural supports for maximum benefit to the patient in the operations of the power wheelchair. Position will require travel to multiple sites. Incumbent will manage a credit card in alignment with the PD description. The incumbent is responsible for purchasing and maintaining adequate inventory of components on hand to allow repairs to be accomplished without undue delays. Performs other related duties as assigned. Work Schedule: Full time, Monday-Friday 8:00am-4:30pm. Compressed/Flexible Schedule: Not Authorized. Position Description Title: Equipment Servicer, PD#523-00853-0. Relocation/Recruitment Incentives: Not authorized. Telework/Virtual/Remote Work: Not Authorized. Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). Financial Disclosure Report: Not required. Notifications: This position is in the Competitive Service. Current Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. This position requires a physical. This is a Bargaining Unit position. These positions are covered by Federal Wage System Special Wage Rates for the Boston, MA area. Incomplete applications will not be considered.

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/22/2026. EXPERIENCE: A specific length of training and experience is not required, but you must show evidence of training or experience of sufficient scope and quality of your ability to do the work of this position. Evidence which demonstrates you possess the knowledge, skills, and ability to perform the duties of this position must be supported by detailed descriptions of such on your resume. Applicants will be rated in accordance with the OPM Federal Wage System Qualification Standards. SCREEN-OUT ELEMENT: Your qualifications will first be evaluated against the prescribed screen out element, which usually appears as question 1 in the on-line questionnaire. Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated. The potential eligibles are then rated against the remainder of the Job Elements: Equipment Assembly, Installation, Repair Interpret Instructions, Specifications (includes blueprint reading) Technical Practices Troubleshooting Use and Maintain Tools and Equipment Use of Measuring Instruments Without more than normal supervision Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The incumbent will be required to do a great deal of stooping and bending while inspecting and repairing wheelchairs and scooters. He/she will be required to lift parts and supplies from inventory shelving. He/she will carry and move heavy items of supplies from storage to work areas. These loads may exceed twenty pounds in weight, but should not exceed fifty pounds without assistive devices. Care is exercised to avoid minor injuries such as cuts, scrapes, and bruises, strains or sprains. Working Conditions: Incumbent works in a health care environment providing equipment and services to a variety of customers. Work is performed in the patient care and laboratory setting. The majority of the repairs and work will take place in the prosthetics and orthotics laboratory. The work involves repairing and making modifications to wheel chair electrical systems and/or structural systems. The incumbent work with thermoplastic sheets heated in infrared oven at very high temperatures. Incumbent may work with solvents, adhesives, adhesive thinners, methyl methacrylate (bonding agent), WD40, petroleum based agents, thermoplastics, leather, vinyl, Dacron, and other chemicals associated with wheel chair repair and maintenance. Protective clothing (i.e. face shields, safety glasses, particulate face masks, scrubs, latex and latex free gloves, hot gloves (for use with thermos plastics) etc. will be used by the incumbent for safety and health reasons.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/22/2026 to receive consideration. To preview the questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12926911. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. If initial application submission is updated and resubmitted with a new resume, only the most current resume will be reviewed for consideration. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified, you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Application Deadline: 2026-05-22