Equipment Service Technician
Concord, Ontario
ONSITE
Henry Schein Global Is A Health Solutions Company Powered by A Network of People and Technology
Our 900+ Team Schein Members in Canada work together to support dental and medical practitioners, practices and businesses providing supplies, equipment, service, and digital technology driven through an all-encompassing business solutions approach which brings our Corporate Mission to life:
“To help our customers be more successful, so they can focus on delivering the best quality care.”
WHY US
You will enjoy a compensation package including salary, bonus opportunity, health benefit plans, company vehicle/allowance, and pension. We will also provide you with the opportunity to engage and participate in a variety of team perks, corporate and wellness initiatives. We are a company focused on individual talent development and success, in addition to your well-being.
WHAT YOU WILL DO
As an Equipment Service Technician (EST), you will diagnose, repair, and maintain dental equipment while delivering responsive, professional customer service within your assigned territory. You will manage service requests, provide repair updates, offer guidance on equipment care and upgrades, and coordinate vendor repairs when required. You will also support territory growth by prospecting new customers and promoting preventative maintenance agreements and related service solutions. In addition, you will complete work orders, billing, collaborate with internal teams, and maintain flexibility to meet customer needs, including occasional evening or weekend work.
WHAT YOU BRING
You are a hands-on, customer-focused technician with a strong interest in mechanics and electronics and a passion for solving problems. You bring technical training and experience in a service or equipment environment, along with the confidence to communicate clearly and professionally with customers. Organized, detail-oriented, and technologically savvy, you are comfortable using computer systems to manage service records, track repairs, and ensure accurate, timely documentation. Your strong interpersonal and communication skills allow you to build trust, explain technical concepts clearly, and identify opportunities to add value through service solutions.
You enjoy working in dynamic environments, whether at customer sites or in a shop setting, and are physically capable of lifting, unpacking, and moving equipment up to 100 lbs. You are adaptable and flexible, willing to adjust your schedule when needed to ensure customers receive timely and exceptional service.
Your favorite words are: Equipment Repair, Preventative maintenance, dental equipment, troubleshooting, customer service, technical support
*This position reports to our Concord Branch and requires some travel across Ontario.
Compensation: The posted range for this position is $65,000– $75,000 which is the expected salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining pay within the posted range including education, prior experience, training, skills, certifications, location/labour market, internal equity, etc
Vacancy Status: This posting is for an existing, available vacancy.
WHAT DOES INCLUSION MEAN AT HENRY SCHEIN
INCLUSION at Henry Schein means valuing you for who you are. It is paramount to unleashing the power of diversity. Inclusion ensures you feel a sense of belonging, empowers you to share insights and ideas, and fosters collaboration with your colleagues. Together, we contribute to Henry Schein's success.
At Henry Schein, we believe that an integrated approach to inclusion ensures success by cultivating our Culture, recruiting, and retaining diverse talent, supporting our marketplace, and continuing our commitment to Society.
Are you ready to join our collaborative, customer-centric environment? We’d love to meet you! #JoinOurTeam #iamteamschein #HenryScheinCareers
Henry Schein Canada, Inc. is an equal opportunity employer committed to accommodating the needs of applicants with disabilities. Should you require an accommodation throughout the recruitment and selection process due to a disability, please contact Human Resources.