Ziegler CAT has an opening for an Equipment Management Supervisor to manage and develop processes to improve how Ziegler’s fleet of customer owned and rental equipment operates more efficiently and cost effectively utilizing equipment telematics, fluid samples, equipment inspections and machine service history information. This role will also serve as Dealer Champion with Caterpillar on fleet management solutions while providing direction to the dealership on utilizing connected asset information and equipment management practices to maximize operational efficiencies for both Ziegler and customers. Additionally, they will oversee the administration of Customer Value Agreements and standard job creation while developing market strategies for preventative maintenance, fixed cost maintenance and repair, and various other Customer Value Agreement (CVA) offerings.
Responsibilities:
- Develops, reviews and implements processes related to how Ziegler and customers utilize equipment data
- Assists Sales, Marketing and other internal partners in developing, pricing and reviewing the performance of new and existing CVA offerings
- Coordinates and engages with branches to determine what repairs are needed on equipment
- Reviews all contract terms and agreements to minimize risk to the dealership while maximizing value to customers
- Continually reviews and improves internal processes related to the administration of CVAs and Standard Jobs
- Develops reports used to summarize and forecast contract profitability and performance
- Develops and distributes reports on Standard Job usage, utilization, and variances related to pricing and labor
- Assists Sales with pricing CVA renewals
- Serves as primary contact with Cat on equipment management practices and solutions
- Reviews customer contract language for accuracy in order to limit Ziegler's liability
- Updates contract terms and language as needed
- Ensures contract obligations are met when determining what repairs are completed on a machine
Qualifications:
- 4-year college degree preferred, high school diploma/GED required
- Knowledge and background of construction equipment OEM guidelines
- Understands machine repairs and shop capabilities
- Ability to analyze contract financials for the purpose of forecasting contract performance
- Effective communication skills
- Excellent organizational and time management skills
- Project management experience
- Microsoft Office skills, specifically with Excel and various reporting functions
- Personal Attributes: Creative Thinking. Even Temperament, Leadership Orientation, Planning and Organization, Teamwork and Managing Relationships
Travel:
Minimum Physical Requirements:
Standing, sitting, walking, talking, hearing.
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
SEE YOURSELF AT ZIEGLER
Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!
The pay range for this position is
$93,200.00 to $116,450.00
Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes:
Health, Dental, Vision and Life Insurance
15 days of PTO your first year, accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance, FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance
At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.