Epic Instructional Designer II - PRN

Job Summary:

Working closely with technical analysts and operational leaders/staff, this role is responsible for the design, development, and delivery of communication and education for users of Epic (the electronic health record (EHR) used at Denver Health). The Epic Instructional Designer creates and maintains documentation, curriculums, and e-learnings (blended learning, synchronous and asynchronous learning) and anticipates training challenges and opportunities for newly hired employees and existing staff. The role also tests and builds the Epic software training environments. They monitor training program effectiveness, review and evaluate work, prepare and deliver performance reports and propose solutions and interventions to improve user skills. They support the team goal to deliver elegant training solutions that are intuitive, empowering, efficient, sustainable, systems focused, and foundation based. This role mentors newer team members and works under minimal supervision.

Essential Functions:

• Documentation, materials maintenance and creation - Analyze need, design, develop, track, evaluate, improve and maintain training curriculums, eLearning modules, curriculums and classes, materials such as job aids, bulletins, and huddle sheets, etc. based on workflow research and analysis, collaboration with stakeholders, and a thorough understanding of the Epic software. Analyze content, target audience, job tasks and learner environment to identify appropriate instructional strategies and modalities. Research system updates in vendor tools to identify education and change management opportunities and risks. Deliver content that meets the needs of a broad spectrum of adult learners. Work with SMEs, analysts and team members to ensure training deliverables are in line with both organization goals and the delivered solutions. Use Learning Management System (LMS) to deliver training and to track and report results. Regularly analyze work to identify opportunities to improve. Support the educational development of best practices. (35%)

• Communication, facilitation and presentation - Deliver content — Lead classes and labs, make formal and informal presentations to leadership, team members and end users. Learn curriculum, systems, and roles necessary to schedule, coordinate and deliver train-the-trainer classes, classroom training and virtual training to users in multiple roles across supported applications. Use Learning Management System (LMS) to track eLearning, labs and classroom training and report training results to all impacted groups. Coach and mentor trainers on their delivery and presentation skills of operational trainers (5%)

• Project Management - Coordinate and manage timelines, resources, and milestones of assigned projects. Prioritize work between and inside a project. Communicate with Project Managers, team and stakeholders the status of issues, trends, deliverables, end-user concerns, and anticipated milestones on projects. Escalate conflicts, issues and trends, and collaborate on solutions. Escalate unresolved issues and possible solutions to leadership. Lead the analysis and review of project outcomes. (15%)

• Liaise, Rounding, tickets and At the Elbow (ATE) support - Act as a liaison with users taking time to understand their needs and developing relationships through interpersonal skills and effective, consistent communication. Observe users in units/clinics to learn workflows, user and department functions and needs and develop relationships to coordinate and deliver effective, consistent communication. Support end users by responding to training tickets. Round with end users to validate workflow and educational success. Provide feedback to analyst members on user requests and issues. Provide feedback to analyst members on user requests and issues. Escalate issues and trends and collaborate on solutions. Mentor trainers on shadowing/rounding for educational success. (10%)

• Work tracking and documentation - Use problem/request tracking tools to keep documentation current on all assigned tasks. Complete work status and time allocation documentation. (10%)

• Maintenance and improvements - Follow standards and expectations for annual review and update of all content: Job aids and tipsheets, curriculum, training environment build, content on LMS, etc. Using available data, analyze value of current offerings and identify opportunities to improve. (10%)

• Learning and uptraining - Complete assigned and required proficiency/certification for assigned Epic applications. Expand knowledge and use of authoring tools and industry trends. Grow workflow knowledge of integrated applications (15%)

Education:

• High School Diploma or GED required.

Work Experience:

• 4-6 years Adult education required.

• 2+ years experience in health care education (Epic preferred) required.

Knowledge, Skills and Abilities:
 

• Team oriented and self-motivated with the ability to balance multiple projects

• Ability to develop strong relationships, build buy-in, and collaborate successfully with diverse stakeholders and Subject Matter Experts (SMEs) to communicate with both technical and non-technical users across the organization

• Adult learning theory application

• Good communication and organizational skills. Excellent oral and written presentation skills.

• Strong negotiation skills, and the ability to influence others without direct lines of authority

• Experience with Microsoft office suite required; Experience with Adobe Creative Cloud products preferred; Experience with Articulate preferred.

• Ability to prioritize and make good decisions with minimal supervision

• Knowledge of Epic or other Electronic Health Record (EHR) applications preferred