EPIC Analyst II - Cogito

Department/Unit:

AMHS - IT Analytics

Work Shift:

Day (United States of America)

Salary Range:

$77,075.00 - $119,466.00

The Epic Cogito Analyst is responsible for building, maintaining and modifying Epic and other third-party or custom reporting tools. The Epic Cogito Analyst evaluates the internal technical needs of the organization and recommends solutions, defines system and functional requirements, performs both programming and analysis tasks on internal business systems, and identifies optimization opportunities. The Epic Cogito analyst possesses a solid understanding of clinical workflows and systems, as well as extensive experience with reporting and analytics tools, particularly within Epic’s Hyperspace tools suite.
The Epic Cogito Analyst provides direct end-user support by identifying and correcting issues that arise from customer usage. They are responsible for identifying necessary configuration changes, supporting related systems, creating detailed test cases and contributing to testing and results analysis, and for thoroughly documenting all programming and systems changes.
As part of their role, the Epic Cogito Analyst is expected to obtain and maintain Epic certification in one or more applications, demonstrating their proficiency and expertise in those specific areas.

In addition, the Epic Analyst provides support by correcting issues that arise from customer usage, identifying necessary configuration changes, supporting related systems, creating detailed test cases, contributing to testing and results analysis, and documenting all programming and systems changes.

The Epic Analyst plays a crucial role in integrating systems from multiple vendors, including specific Epic applications, to create cohesive value chain solutions for customers. They enhance product life-cycle management by understanding and optimizing system workflows.

As part of their role, the Epic Analyst is expected to obtain and maintain Epic certification in one or more applications, demonstrating their proficiency and expertise in those specific areas.

Essential Duties and Responsibilities

The Epic Cogito Analyst – Level II is expected to support application implementation and development functions, as well as basic process analysis.

• Conduct analysis of system reporting workflows and processes; employ strong critical thinking skills to ensure end-users are provided with appropriate data to meet reporting needs.

• Collaborate with cross-functional teams to contribute to product life-cycle management, including build, testing, and communication of regularly released upgrade content

• Provide end-user support, troubleshoot issues, and identify configuration changes and optimization opportunities

• Develop and interpret report specifications based on user or vendor requirements

• Adhere to established standards for report development and change management protocol while maintaining documentation of system changes and enhancements

• Provide on-call, extended weekday and weekend support for on-site and off-site locations, as warranted by critical business requirements

• Maintain confidentiality by using and communicating information only as needed to perform one’s duties

• Perform at or above the Information Technology performance standards

• Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.)

• Complete other duties or assignments as designated by management

• This position does not have any supervisory responsibilities

• Primary contact will be internal to Information Technology Contact with other Albany Med Health System departments will be limited and in support of job specific activities and participates on project teams

• Contact with vendors will be limited to support calls as needed

• Contact with others outside of Albany Med Health System will be limited to job specific forums/organizations for technical collaboration

Qualifications

• Associate's Degree - required; Bachelor’s Degree - preferred

• 4-6 years of relevant experience in Information Technology/Computer Science and/or clinical healthcare discipline, or demonstrated equivalent experience, including report writing and analysis. Proficiency with Cogito Tools and other Report Writer software, such as SSMS is required

• Create content to display Epic data via Radar Dashboards, Reporting Workbench, and Slicer Dicer models

• Experience supporting reporting needs of ancillary applications, such as Cupid, Radiant, OpTime, Anesthesia, Beaker, Healthy Planet and Willow – preferred.

• Understanding of systems development life-cycle management.

• Ability to troubleshoot application issues and communicate effectively with customers to resolve issues.

• Basic understanding of object-oriented programming principles, SQL, standardized markup languages and a strong customer focus.

• Ability to manage operational effectiveness and implement systems and updates collaboratively with customers and vendor.

• Ability to effectively recommend, document, communicate, implement, and sustain improvements in processes, procedures and operations.

Equivalent combination of relevant education and experience may be substituted as appropriate.

Physical Demands

• Standing - Occasionally

• Walking - Occasionally

• Sitting - Constantly

• Lifting - Rarely

• Carrying - Rarely

• Pushing - Rarely

• Pulling - Rarely

• Climbing - Rarely

• Balancing - Rarely

• Stooping - Rarely

• Kneeling - Rarely

• Crouching - Rarely

• Crawling - Rarely

• Reaching - Rarely

• Handling - Occasionally

• Grasping - Occasionally

• Feeling - Rarely

• Talking - Constantly

• Hearing - Constantly

• Repetitive Motions - Frequently

• Eye/Hand/Foot Coordination - Frequently

Working Conditions

• Extreme cold - Rarely

• Extreme heat - Rarely

• Humidity - Rarely

• Wet - Rarely

• Noise - Occasionally

• Hazards - Rarely

• Temperature Change - Rarely

• Atmospheric Conditions - Rarely

• Vibration - Rarely

Thank you for your interest in Albany Medical Center!

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Med Health System!​

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.