Environmental Services Training Technician

GENESIS HEALTHCARE SYSTEM
 

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. 

Position Details:

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

Department:

Environmental Services

Overview of Position:

Provides leadership resources on task assignments. Directs training and follow ups focusing on Patient Satisfaction. Plans, organizes, directs, oversees, and assists in project management through staffing and scheduling adjustments. Performs quality assurance monitors and records results. Performs patient satisfaction surveys and records results. Evaluates performance of employees and gives feedback. Serves as a role model and team leader in training.

ESSENTIAL DUTIES

1.    Will be the Lead Trainer for Environmental Team on main campus – oversees initial education of new hires- continued education with current staff.
2.    Uses and maintains cleaning equipment properly and safely. 
3.    Knowledge, usage, and handling of all cleaning agents in a safe way using proper personal protective equipment.
4.    Performs all cleaning tasks and floor maintenance according to industry standards including isolation cleaning, while adhering to infection control standards.
5.    Handles, disposes of all linen including soiled linen, trash, infectious waste and hazardous waste according to mandated procedures and infection control standards.
6.    Responds to all requests through Hyperspace and Service Response Center in a proper and timely manner.
7.    Participates in mandatory in-service meetings (e.g. TB testing, safety, HIPAA).
8.    Speaks to patients and co-workers in a respectful manner.
9.    Uses Quality Control Program as outlined in the Department Policy: i.e. collects data and uses information for department or individual performance indicator and trainings.
10.    Conducts trainings for staff concerning changes in procedures, products, and policies.
11.    Proper use and training of staff in all software systems related to department functions.

QUALIFICATIONS

1.    High school diploma or equivalent required.
2.    2 years prior experience in environmental services or housekeeping.
3.    Prior supervisory experience preferred with experience in environmental services.
4.    Knowledge of cleaning industry standards and operating procedures.  
5.    Moderate computer skills.
6.    Ability to receive/follow/communicate written/oral instructions clearly and accurately in order to assure job coverage and task completion.
7.    Demonstrates patience, good judgment and initiative in decision-making and setting priorities.

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1.    Living the Genesis Mission, Vision and Values: 
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2.    Patient Centered Care  (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3.    Promotes Patient and Employee Safety 
• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.) 
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

1.    Physically and mentally able to perform tasks associated with indoor/outdoor facility maintenance.  
2.    Ability to bend, stretch, stand, and walk for long periods of time, use a ladder and lift up to 25 pounds.  
3.    Ability to work under demanding and stressful conditions.  

This description reflects in general terms the type and level of work performed.  It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.
 

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.