Environmental Response Supervisory Program Specialist (Watch Team)

Environmental Response Supervisory Program Specialist (Watch Team)

Department: Department of Homeland Security

Location(s): Washington, District of Columbia

Salary Range: $102415 - $133142 Per Year

Job Summary: This vacancy is for a GS-0301-12, Environmental Response Supervisory Program Specialist (Watch Team) located in the Department of Homeland Security, U.S. Coast Guard, Coast Guard National Response Center in Washington, District of Columbia.

Major Duties:

• You will serve as a Environmental Response Supervisory Program Specialist (Watch Team) and be responsible for the operations of the National Response Center (NRC) and NRC Director concerning provisions of technical assistance, scheduling and support related to Watchstander personnel in support of the National Response System (NRS). You will oversee fifteen (15) call center positions and direct efforts aimed toward enhancing notification procedures and identifying technical support activities in support of federal response efforts. Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include: Planning work to be accomplished by subordinates, setting and adjusting short-term priorities, preparing schedules for completion of work, setting goals, assigning actionable items and deadlines to Watchstanders. Finding ways to improve production or increase the quality of the work directed by performing quality control on calls and reports to ensure the NRC is generating high quality products and ensuring work aligns with unit policy and requirements. Assisting the Duty Officers with handling calls. Analyzing and adapting the NRC report-taking process to accommodate new laws and regulations, and provide input to congressional inquiries, ensuring the NRC meets all congressional mandates. Communicating IT maintenance or issues between the IT Staff, Operations Officer, and watch personnel. This position requires successful completion of the NRC Duty Officer Qualification board.

Qualifications: To qualify at the GS-12 grade level, your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-11 grade level in the federal sector. Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Examples of specialized experience include performing the following types of tasks on a regular basis. Environmental Response Knowledge - Specialized knowledge of the principles and practices related to environmental response, maritime security, cyber security, and railroad incident response coordination and regulations. Watch Program Analysis - Analyzing and measuring the effectiveness, efficiency, and productivity of administrative or Federal laws and regulations, documentation and reporting requirements for the NRC Watch Operations Call Center Oversight - Managing call center phone accounts, identifying and troubleshooting phone system issues, and ensuring the call recording system is working correctly by coordinating with the phone system support team. Team Leadership - Representing the team in dealings with the Supervisor or leadership for the purpose of obtaining resources (e.g., computer hardware and software, use of overtime or compensatory time), and securing needed information or decisions from the supervisor on major work problems and issues that arise. Training and Quality Control - Training or arranging for the training of personnel in methods and techniques of team building and working to accomplish tasks or projects and provide or arrange for specific administrative or technical training necessary for accomplishment of individual and team tasks. NOTE: All experience statements (i.e., duties, specialized experience, or related applicable assessment) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position. NOTE: Education cannot be substituted for experience at this grade level. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How to Apply: Only resumes up to a total of two pages will be accepted. Font size should not be smaller than 10pts & margins no smaller than .5 inches. Applicants with resumes exceeding two pages will be removed from consideration. To begin your online application, click "Apply Online" to create a USAJOBS account and follow the prompts or log in to your existing account. Your application packet must include a resume, any applicable assessments, and any applicable and/or required supporting documentation. Please see the "Required Documents" section for additional information. We encourage you to apply online. Applications and supporting documentation will not be accepted by mail or email. The address below is for inquiries only. You may apply more than once, but the most recent application is the only one that will be used. You must submit your resume and any supporting documents by 11:59 PM EST on 05/07/2026. It is your responsibility to verify that any information entered or uploaded is received and is accurate. Human Resources will not modify or change any part of your application. Determining your eligibility and qualifications is dependent on the supporting documentation and information provided, which may impact your referral for further consideration. If a document is not legible, we will not be able to consider it as part of your application. To verify the status of your application, log into your USAJOBS account (https://www.usajobs.gov), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/. If claiming eligibility under the VOW Act: The VOW Act requires Federal agencies to treat active-duty service member as veterans, disabled veterans, and preference eligibles, when they submit, at the time they apply for a Federal job, a "certification" of active service in lieu of a DD214. In order to be considered under the VOW Act, the certification must specify that the service member is expected to be discharged or released from active duty under honorable conditions not later than 120 days after the date the certification is submitted with your application package for this job announcement. The certification must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by, or by direction of military members' military personnel offices, unit commanders or higher headquarters. Agencies are required to verify a qualifying separation from military service prior to appointment, through the DD214 or other appropriate documentation. Your preference and/or appointment eligibility will be verified prior to appointment. If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact Amanda Elder at Amanda.E.Elder@uscg.mil to obtain an alternative application.

Application Deadline: 2026-05-07