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Job Description Summary
The Systems Engineer is focused on the development, implementation, and management of technology solutions that support the campus environment. This position will champion efforts to integrate cloud-based services, manage identity and access controls, and optimize physical and virtual servers in the datacenter and in the cloud. The engineer will work closely with external providers and internal stakeholders to ensure seamless integration and operation of critical systems, including Okta, JAMF, Google, Active Directory, and VDI solutions. This is a leadership role in the department and this position serves on multiple campus committees.
Job Description
DUTIES AND RESPONSIBILITIES:
Note: The following duties are illustrative and not exhaustive. Responsibilities may evolve based on organizational needs, and similar or related tasks may be assigned as necessary. Management reserves the right to assign additional duties as required.
- Strategic Development and Implementation
- Collaborate with Institutional Technology teams to develop strategies, implement policies, and conduct needs assessments to support the technological infrastructure of campus services.
- Plan and oversee the design, deployment, and management of systems focused on identity management, device management, and cloud services integration.
- Identity and Access Management
- Assist in the administration, optimization, and integration of the Okta identity management platform.
- Develop and enforce security policies, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA), ensuring secure access to campus resources.
- Device and Software Management
- Cloud Services Integration
- Direct the design, integration, and management of cloud hosted server resources, ensuring alignment with institutional needs and enhancing collaboration across campus platforms.
- Evaluate, recommend, and implement cloud-based solutions to support campus infrastructure and services.
- Server and Network Infrastructure
- Design, implement, and maintain physical and virtual servers both on premise and in the cloud. This includes the design, installation, and maintenance of the infrastructure required to support these servers.
- Collaborate in the design, implementation, and management of the campus network.
- Technical Leadership and Collaboration
- Provide technical leadership in cross-functional teams, ensuring that campus infrastructure projects align with institutional goals.
- Engage with faculty, staff, and students to understand their needs and translate them into effective technical solutions.
- Process Improvement and Automation
- Identify opportunities to improve institutional effectiveness and efficiency through the automation of user support processes and services.
- Lead efforts to enhance the quality of service delivery, including problem-solving, service request management, and escalation processes.
- Security and Compliance
- Establish and maintain security protocols for application-layer security in consultation with the Institutional Technology security team.
- Ensure compliance with relevant regulations and best practices related to campus IT infrastructure.
- Serve as a member of the security team responsible for protecting all campus computing resources.
- Vendor and Contract Management
- Manage technology contracts and maintain relationships with vendors, ensuring the delivery of high-quality services and products.
- Oversee the evaluation and procurement of new technologies and services to support campus initiatives.
- Continuous Learning and Development
- Stay current with emerging technologies and trends in academic IT infrastructure, including desktop computing, VDI, cloud services, and identity management.
- Participate in professional development opportunities to enhance technical skills and knowledge.
KNOWLEDGE, SKILLS AND ABILITIES:
Note: The following knowledge, skills, and abilities are representative but not exhaustive. Candidates may be expected to demonstrate additional competencies relevant to the role. Meeting the listed qualifications does not guarantee job placement or advancement.
- In depth knowledge of networking protocols.
- In depth knowledge of server virtualization and cloud hosting architecture.
- In depth understanding of identity management systems, particularly Okta, Azure, and Active Directory.
- Expertise in Microsoft Configuration Manager (SCCM) and its application in an academic environment.
- Expertise in JAMF and Munki and its application in an academic environment.
- Demonstrated ability to lead complex IT projects and cross-functional teams.
- Excellent communication skills, with the ability to interact effectively with faculty, staff, and students.
- Strong problem-solving abilities and a proactive approach to process improvement.
- Ability to manage time effectively and balance multiple priorities in a dynamic environment.
Education and Experience
- Bachelor’s degree in Information Technology, Computer Science, or a related field. A master’s degree is preferred.
- Eight years of relevant work experience, with at least five years in a system engineer or equivalent role.
- Proven experience in identity management, device management, cloud services, and VDI.
- Relevant certifications (e.g., Okta Certified Professional, Palo Alto Certified Network Security Engineer, Cisco Certified Network Associate) are highly desirable.
Ringling College of Art and Design is an Equal Opportunity Employer. The College provides equal employment opportunity to all persons without regard to sex, age, gender, color, race, national or ethnic origin, religion, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis prohibited by law.