Enterprise Support Engineer

Depot is the fastest place to build software. Our platform integrates with services and tools like GitHub Actions, Docker, Bazel, Gradle, Turborepo, and more to make builds exponentially faster, saving our customers collective decades of build time every month.

To support our rapidly growing customer base, we are looking for an Enterprise Support Engineer working Pacific Time hours to expand our support team.

About the job

• You will handle technical support requests for all Depot offerings and advise customers on best practices
• You will become a customer-facing subject-matter expert on CI/CD optimization, Docker, and build tools across a variety of languages and technologies
• You will identify product and resource gaps in customer contexts and work with the engineering team to prioritize and escalate them
• You will assist customers migrating from legacy build infrastructure to take full advantage of Depot’s platform
• You'll be joining our growing support team and helping to shape how support works at Depot

About you

• You are interested in the CI/build space and are comfortable with a fair amount of context-switching. We assist customers with their GitHub Actions workflows, give recommendations for Dockerfile optimizations, debug performance regressions, and generally see a wide range of build and CI configurations
• You are able to debug and troubleshoot complex issues, combining experience and intuition to find root causes quickly
• You are comfortable in front of customers, able to assist but also empower them to become successful on their own
• You can operate independently, but know when to flag for help
• You know how to work under pressure in times of urgency. Blocked build pipelines can mean being unable to deploy critical fixes to production or failing deadlines, so we and our customers take issues seriously
• You enjoy preventing issues from recurring through documentation work
• You are available to work under a public holiday rotation basis to ensure continuous support coverage

Benefits

• Remote work with async-friendly culture
• Compensation package with equity available
• Health insurance/benefits
• Unlimited PTO policy
• Free access to Claude Code and Cursor
• Yearly team offsites
• Cool Depot swag

What you will need

• Able to work Pacific Time hours and participate in public holiday rotation
• Technical experience with DevOps consulting or similar customer-facing role
• Working knowledge of CI/CD platforms, such as GitHub Actions
• Working knowledge of Docker and Dockerfile optimization
• Working knowledge of major cloud platforms, such as AWS, Azure or GCP
• Working knowledge of some common build tools and package managers, such as NPM, Maven, UV or Cargo
• Strong ability to communicate directly with customers, primarily via email, Slack, or via calls when required

What would be helpful

• Experience with GitHub Actions optimization
• Experience with BuildKit and/or advanced Dockerfile features (buildx, multi-stage builds)
• API integration experience, to help our customers integrate our programmatic build API into their platforms