Enterprise Solutions Engineer (Post-Sales)

Noibu is the leading ecommerce monitoring and experience analytics platform, trusted by global brands to protect and grow online revenue. Monitoring websites 24/7, Noibu identifies critical site errors, performance bottlenecks, and customer experience friction that block the path to purchase—tying every opportunity to its financial impact across the funnel. With full visibility into errors, performance, and site friction, ecommerce teams can act fast on what matters most—whether that means resolving issues that block conversions or uncovering new opportunities to optimize the journey. Trusted by Guess, Swarovski, Cartier, and True Religion, Noibu enables retailers to recover lost sales, prevent disruptions, and turn every improvement into measurable growth. Proudly named Canada’s Great Place to work in 2025!

About the Role:

As an Enterprise Solutions Engineer at Noibu, you will be the technical backbone of our relationships with our largest and most strategic customers. While our Customer Success Managers own the overall account relationship, you own the technical relationship - deeply understanding each customer’s ecommerce environment, embedding Noibu into their workflows, and ensuring they consistently realize technical value from the platform.

You are a product expert and a trusted technical advisor. You thrive on understanding customer problems at a deep level and architecting elegant solutions. You work cross-functionally with CSMs, Support Engineers, and Product and Engineering teams to resolve complex issues, drive adoption, and ensure customers achieve their desired outcomes. Your work directly impacts customer retention, expansion, and long-term success.