Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Enterprise Infrastructure Manager within PNC's Technology organization, you will be based in Pittsburgh, PA or Strongsville, OH or Dallas, TX or Birmingham, AL or Phoenix, AZ
Capacity Management Architect Job Description:
Successful infrastructure architects are individual contributors who seek to continuously improve the quality and reliability of IT infrastructure. They are experts in all aspects of infrastructure design and architecture and have extensive understanding of related areas such as network, application, and platform architecture. They are progressive thinkers, effective written and verbal communicators, and can influence and drive direction for engineering teams. As necessary, they provide documentation and training to enable engineers and implementors.
• Contributes and assists in developing the organization's technology architecture and plays a leading role in the vision and development of the company's future technology strategy.
• Has a comprehensive grasp on Supply and Demand concepts including reclaim efforts, utilization, allocation and metrics across all infrastructure categories. (Converged, OCP, Bare metal Object, NAS, SAN)
• Creates and documents Enterprise Supply and Demand views and ensures that comprehensive forecasting and reclaim efforts support that view are made in accordance with established standards, patterns, policies, procedures, and software licensing agreements.
• Robust knowledge of Archer, and RAU management, Regulatory metrics and Level one reporting across major areas (Computational Supply and demand, Network, Datacenter, Converged, OCP, Storage platforms).
• Contributes and assists in interpreting technology requirements and develops scalable demand models to support forecasted business demand.
• Coordinates across all platforms yearly forecast needs to that respective platforms can make adequate purchased and planning.
• Develops internal standards and appropriate design artifacts that align with long-term business strategies, and tracks supply and demand against current technology and practices.
• Reviews and advises current and future design standards for infrastructure system builds; provides input on risk, scalability, operational/cost efficiency, quality, and impact on the enterprise charge back model provided to Finance.
• Researches, identifies, and tests API integration to 400+ data sources; performs proof of concepts of new technologies to leverage integration possibilities to the data warehouse.
• Creates roadmaps and strategies for progressing the scope of the data warehouse to reflect changing in platforms of technologies.
• Provides leadership, technology guidance, and mentorship within the IT organization and across all LOBs.
• Creates and Participates in the training and support of engineering and operations groups.
• Consults with internal LOBs and vendors to evaluate new products and technologies impacts.
Qualifications
• Multiple years of experience working in an enterprise IT infrastructure organization.
• Tableau, Data management, ETL, SQL, Excel/Pivots.
• Expertise in enterprise infrastructure design, including public cloud, networking, Windows/Linux operating system environments, storage area networks, converged, OCP and other related infrastructure components.
• Thorough grasp of virtualization technologies and related concepts, such as storage, compute, network virtualization, HCI, IaaS, container orchestration, automation, and resource planning.
• Experience designing and building cloud environments using AWS or Azure.
• Experience with disaster recovery planning.
• Familiarity with modern software development and DevOps concepts, workflow management, site reliability, continuous delivery and integration, microservices, RESTful APIs, and common application infrastructure patterns.
• Experience with automation and scripting using tools such as SQL, Data warehousing and ETL.
• Ability to work well and also challenge in both a team setting and independently to meet business objectives.
• Ability to conceptualize, formulate, and present complex solutions to a wide audience.
• Excellent written and oral communication skills as well as a superior attention to data and reporting accuracy.
• Excellent documentation skills, including experience creating and maintaining and RAU, Policies and procedures.
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
- Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function.
- Contributes to infrastructure planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs. Oversees portfolio/program/project management responsibilities. Directs financial management and risk management capabilities.
- Contributes to stable and secure environment, incident management, product health/patching, and the asset management lifecycle. May communicate with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support.
- Implements best practices for technology architecture and management.
- Directs, motivates, develops and oversees the performance of the management team and key staff.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
- Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
- Live the Values - Role models our values with transparency and courage.
- Enable Change - Takes action to drive change and innovation that will transform our business.
- Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
- Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Capacity Management, Data Management, Enterprise IT Infrastructure, ETL (Extract Transform Load) Testing, Information Security, IT Architecture, Network Administration, Network Support, Software Testing, System Administration
Competencies
Hardware Infrastructure, Information Security Technologies, IT Architecture, IT Environment, IT Industry: Trends & Directions, IT Service Management (ITSM), IT Standards, Procedures & Policies, IT Systems Management, System and Technology Integration
Work Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Pay Transparency
Base Salary: $80,000.00 – $198,375.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application Window
Generally, this opening is expected to be posted for two business days from 03/18/2026, although it may be longer with business discretion.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
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