Enterprise Customer Success Manager - Strategic Accounts

Mentimeter’s Strategic Accounts require deep partnership beyond adoption & usage support. As an Enterprise Customer Success Manager within Strategic Accounts, you are responsible for ensuring measurable business impact and long-term value realization across a focused portfolio of enterprise customers. You operate as a strategic partner to customer stakeholders, ensuring Mentimeter is embedded in key workflows, aligned to business priorities, and positioned as a critical capability rather than a tactical tool. While the Key Account Manager owns the commercial relationship, you own the strategic and operational value realization that drives retention and expansion readiness.

Responsibilities for this role:

• Drive measurable business impact by aligning Mentimeter usage to clearly defined customer outcomes, strategic priorities, and executive-level KPIs
• Develop and maintain structured success plans for every account, grounded in how the customer measures success internally, including business metrics, adoption benchmarks, and organizational objectives
• Lead executive-level conversations with senior stakeholders, including Managing Directors and functional leaders, confidently articulating value in business language and advising on best practices within communication, learning, and engagement
• Demonstrate strong situational awareness and cognitive agility in high-level meetings, quickly processing new information, adapting messaging in real time, and guiding discussions toward meaningful outcomes
• Act as a trusted advisor by constructively challenging customers when appropriate, offering perspective and recommendations that elevate their use of Mentimeter and strengthen the partnership
• Demonstrate thought leadership in communication and facilitation by leading executive workshops, contributing to customer events, and confidently representing Mentimeter to inspire senior stakeholders
• Build trusted, multi-threaded relationships across departments and regions, ensuring Mentimeter is embedded in key workflows and strategic initiatives
• Proactively identify operational and stakeholder risk signals before they become commercial issues, and drive mitigation plans in close collaboration with the Strategic Key Account Manager
• Drive cross-departmental adoption and use case expansion by deeply understanding customer workflows, processes, and internal structures
• Leverage strong customer relationships to generate advocacy, strategic referrals, testimonials, and executive alignment that support long-term commercial growth
• Collaborate closely with the Strategic Key Account Manager to align value realization strategy with commercial objectives and long-term account plans

Must-haves for the role:

• 8+ years of experience in Enterprise SaaS Customer Success, strategic advisory, or equivalent enterprise-facing role
• Proven track record managing complex, multi-stakeholder international accounts
• Demonstrated success driving measurable business impact and long-term value realization within large organizations
• Strong executive presence with experience confidently engaging and advising senior stakeholders such as Managing Directors, VP-level, and functional leaders
• High business acumen and analytical thinking
• Structured and disciplined approach to success planning, stakeholder mapping, and long-term account development
• Professional-level English
• Excellent communication skills

Responsibilities not included in this role:

• Prospect and close brand new logos (Account Executives does that)
• The commercial responsibility of current customers (Key Account Managers do that)
• Day-to-day support (We have minimal support, and a support specialist is responsible for this)

However, as part of the Strategic Account Teams, you remain fully accountable for the overall health and long-term success of each account.

Resources we have to support you:

• World-class lead generation from the Marketing and Product teams
• Marketing and Sales team to support in analysis and tactics
• A Sales Operations, Sales Enablement, Sales Engineering and Business Development departments who provides projects to continuously support the sales team
• Professional toolstack (Intercom, Mixpanel, Google Analytics, Salesforce, SalesLoft, PlanHat, Looker, Hex)

Please note that this position is located onsite at our Stockholm HQ, with the starting date being flexible yet ideally as soon as possible.