Job Posting Title
Enterprise and Agency Services ManagerAgency
090 OFFICE OF MANAGEMENT AND ENTERPRISE SERVSupervisory Organization
IS-AppDevJob Posting End Date
Refer to the date listed at the top of this posting, if available. Continuous if date is blank.
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full timeJob Type
RegularCompensation
Job Description
As the Enterprise and Agency Services Manager with OMES you will enjoy:
Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.
Job Details
Full-time 40-hour work weeks.
Support the Information Services Division.
Salary is based on education and experience.
This is an on-site position located in Oklahoma City, OK.
Position Summary
The Enterprise and Agency Services Manager leads a team responsible for building, enhancing, and
supporting applications that power the business. This role balances hands-on delivery leadership with
strong customer service, quality assurance, financial oversight, and people management. The ideal
candidate is a service-minded leader who drives outcomes, maintains high standards, and ensures every dollar invested in technology delivers value.
Key Responsibilities
Customer Service & Stakeholder Management
Serve as the primary point of contact for business stakeholders; translate needs into clear roadmaps and deliverables.
Establish and maintain SLAs/OLAs; communicate proactively on status, risks, and trade-offs.
Drive a customer-first culture—measure and improve CSAT/NPS, reduce friction in user experience, and ensure timely support.
Delivery & Quality Management
Own the end-to-end SDLC for in-house and vendor-supported applications: requirements, design, development, testing, release, and support.
Enforce quality practices (peer reviews, automated testing, CI/CD, test coverage targets, change management).
Partner with QA/SRE to improve reliability and observability (defect escape rate, change failure rate, MTTR, incident trends).
Financial Stewardship
Build and manage application budgets and forecasts (CapEx/OpEx), aligning spend to business outcomes and ROI.
Track TCO per application; optimize licensing, cloud consumption (FinOps), vendor costs, and support models.
Maintain cost transparency—publish unit cost metrics and drive continuous cost/performance improvements.
People Leadership
Lead, coach, and develop engineers, analysts, QA, and release managers; cultivate a high performance, inclusive team culture.
Manage capacity planning, workforce strategy (hire/build/buy), career pathways, and performance management.
Foster collaboration, accountability, and psychological safety; recognize and reward excellence.
Application Portfolio & Governance
Own the application portfolio: lifecycle, rationalization, technical debt reduction, and modernization.
Ensure alignment with architecture standards, cybersecurity controls, and regulatory compliance (e.g., SOX, HIPAA, PCI, as applicable).
Run governance ceremonies for prioritization, demand intake, and change advisory.
Vendor & Contract Management
Manage relationships with software vendors, integration partners, and managed services providers; define and enforce SLAs.
Evaluate build vs. buy; lead RFPs, contract renewals, and performance reviews.
Operations & Support
Oversee L2/L3 support; partner with Service Desk for incident, problem, and knowledge management.
Maintain runbooks, playbooks, and documentation; ensure readiness for releases and disaster recovery.
Continuous Improvement
Drive retrospectives and improvement backlogs; implement Lean/Agile practices to reduce waste and accelerate flow.
Introduce automation where feasible (testing, deployment, monitoring, cost reporting).
Physical Demands and Work Environment
This position works in a comfortable office setting with a computer for a large percentage of the workday. The noise level in the work environment is usually mild. Occasional travel may be required.
Minimum Qualifications
Requirements include a bachelor’s in computer science, information services, engineering, or a related
field and 7–10 years in enterprise applications/software delivery, with at least 3 of those years in people
management.
Preference will be given to candidates who possess
Experience modernizing legacy applications (cloud migration, API-first, microservices).
Hands-on familiarity with Azure/AWS/GCP/Oracle, containers, and observability tooling (APM/log analytics).
Industry-specific compliance experience
Certifications: CSM/PSM, ITIL Foundation, Lean/Six Sigma, FinOps Practitioner, PMP (as relevant).
About OMES
The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.
OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
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