Enterprise Account Manager

Position Description:

ServiceTrade is a leading SaaS company transforming the fire protection and mechanical industries. We’re seeking a motivated and skilled Enterprise Account Manager to join our growing team. As an Enterprise Account Manager, you will be responsible for retaining, growing, and maximizing the value of our enterprise customer relationships, serving as a strategic partner to some of ServiceTrade’s most complex and impactful customers. You will own the post-sale customer journey—ensuring customers realize strong ROI from their investment in ServiceTrade’s applications and services while identifying opportunities for expansion, adoption, and long-term growth. You will lead renewal negotiations, conduct executive-level business reviews, and develop account growth plans that align customer objectives with ServiceTrade’s solutions.

Why ServiceTrade:

This is not your average sales role; it's a battleground for strategic thinkers, experienced negotiators, skilled deal makers, innovative strategic planners, and creative solution finders of the business world. You will be conducting high-stake deals, navigating intricate and complex sales cycles, and leaving an indelible mark on the landscape of our industry. This is also a key position within the organization as the primary business point of contact for our largest, most strategic customers. 

What sets us apart? Our product is a true GAME-CHANGER that provides our customers a massive ROI and keeps them on the leading edge of the industry.

About You:

You know how to research and engage accounts to understand how our solutions support their goals. You build and execute strategic account plans with internal partners, understand key business drivers, take ownership of challenges, and consistently deliver value. You present yourself with professionalism and polish in all internal and external interactions.

The ideal candidate is intellectually curious, collaborative, and customer-focused, with a strong track record of high performance. You set a high bar for quality through disciplined execution, strong sales fundamentals, and thoughtful client engagement. You thrive in complex environments, embrace challenges, and deliver results with confidence and precision.

In this role, you act as a strategic partner and customer advocate—coordinating across sales, delivery, engineering, and marketing to deliver a seamless, white-glove customer experience while bringing valuable customer insights back into the organization.

Key Responsibilities and Activities:

• Strategic Account Management: You own and grow relationships with enterprise clients by deeply understanding their business objectives, identifying opportunities for expansion, and ensuring long-term value realization. You collaborate with multiple stakeholders across complex organizations to execute account plans and drive successful outcomes.
• Executive Relationships & Influence: You build and maintain trusted relationships with C-suite and executive-level stakeholders, providing consultative guidance and positioning ServiceTrade as a strategic partner. You act as a customer advocate internally, aligning solutions with their operational goals to maximize adoption, investment, and satisfaction.
• Operations: You know how to leverage CRM tools with precision, maintain records of client interaction and use this to execute flawless sales strategies. 
• Hunting: You enjoy the thrill of the chase, identifying opportunities within existing accounts and working with Customer Success Management teams to expand the overall usage of our suite of solutions and expand our mission. 
• Opportunity Management and Closing: You lead opportunities from discovery through close using a Command of the Message–driven approach to uncover customer pain, quantify business impact, and define desired outcomes. You align ServiceTrade solutions to customer priorities, engage the right decision-makers and stakeholders across the buying group, and advance opportunities through a disciplined sales process. You accurately forecast, negotiate, and close business while maintaining a healthy, well-managed pipeline.
• Maximize Retention and Minimize Churn: Engage key customer executives and users as the primary business point of contact with ServiceTrade customers; conduct regular business review conversations remotely and on-site with customers to drive usage, adoption, and value realization of the platform; identify Risk Accounts and address/escalate potential issues
• Increase Customer Investment: Create opportunities for clients to increase their investment in ServiceTrade through expansion, upsell, and cross-sell; negotiate and close complex renewal contracts that build in growth and additional investment
• Travel: 25+% travel is expected within the geographical territory for in-person prospect and customer meetings 

Knowledge and Skills:

• Professional Experience: 5+ years of enterprise-level account management experience, with a proven track record of retaining, growing, and expanding existing client relationships
• Industry Experience: 5+ years experience selling saas based, business critical solutions into complex/niche verticals. 
• Solution Selling: You’ve mastered your craft and study sales methodologies for fun. You can read your audience and continuously provide white-glove solutions. 
• Rapid Producer: You know what it’s like to learn a new industry quickly and can hit the ground running with minimal downtime. You bring your expertise to the table and produce large results quickly.  
• Achievement: You have a proven track record of success, hitting goals and President’s clubs on multiple occasions. You learn from your mistakes/failures and use those experiences to be even more systematic the next time. 
• Preferred Experience: Directly selling solutions into our industry or an industry-adjacent field is highly desirable. 

Compensation & Benefits:

Competitive Earnings: Embark on your journey with a highly competitive On-Target Earnings (OTE) with uncapped potential for high achievers. Periodic Sales Performance Incentive Funds (SPIFs) and spot bonuses await those who consistently deliver exceptional results. Accelerators are in place for those that exceed 100%+ of quota.

A few things you want to know:

What does ServiceTrade do?

Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce. 

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page. 

What kind of benefits do you offer?

• Medical with Cigna (2 options)
• Dental and Vision with Unum 
• Company-paid Life insurance, STD and LTD 
• Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness, Accident and Pet Insurance 
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave 
• Community Impact Program (Volunteer)
• Employee Reimbursement Program

#LI-Hybrid

EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.
(AL, AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, MD, MI, MN, MO, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA)

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.