English Teammate (Voice)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

As a Customer Care Agent, you will be the key point of contact for customers, responsible for solving problems, owning the customer issue from start to finish, and fostering a connection to build trust and brand affinity. This role requires a flexible schedule, as it may include working various shift patterns, including weekends.

Key Responsibilities

• Provide empathetic and personalized service, consistently meeting the brand's service standards.
• Work to resolve customer queries on the first contact, always taking ownership of the customer's problem.
• Handle customer interactions across multiple communication channels, including phone, messaging, social media, and email.
• Collaborate with internal teams (e.g., operations, specialists) to resolve complex or patient-specific queries.
• Maintain accurate records of customer enquiries, complaints, and any safeguarding concerns within the system.
• Handle sensitive customer queries in a confidential and professional manner.
• Support 'out of inbox' projects as needed, such as creating macros, assisting with new starter training, or other business-critical tasks.
• Act as the 'voice of the customer' by sharing insights and suggesting process improvements to other teams in the business.
• Demonstrate the ability to work effectively and with a high degree of independence.

Qualifications & Skills

• Language Proficiency: Exceptional English skills (both written and spoken) are essential.
• Customer Focus: A passion for problem-solving and a strong desire to provide excellent customer care by going the extra mile to achieve customer happiness.
• Experience: Previous experience in customer service, ideally in a fast-paced environment.
• Technical Aptitude: Tech-savvy with the ability to quickly learn new software, including CRM tools (like Salesforce) and communication platforms (like Intercom or similar equivalents).
• Adaptability: Experience working in an environment that requires high ownership and the ability to navigate light process infrastructure is desirable.
• Typing Speed: Some roles may require a minimum typing speed and accuracy, such as 30+ words per minute with high accuracy.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.