English Speaking Senior Customer Representative - GBS Knowledge Retention Team

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

About Thermo Fisher Scientific:
Thermo Fisher Scientific Inc. is the world leader in serving science, with more than $30 billion of revenue. Each one of our 100,000 outstanding minds has a unique story to tell. Join us and supply to our unusual mission—enabling our customers to make the world healthier, cleaner and safer. 
When you are part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Position Summary:
The Senior Customer Representative assists in handling and maintaining process documentation through the Promapp platform for the Customer Care organization. The role focuses on uploading, updating, and ensuring documentation remains accurate and complete. The Sr Customer Representative ensures all required materials are accurately stored and accessible to operational teams and assists with user training on Promapp usage.
 

Key Responsibilities:
• Documentation Upload and Maintenance: Upload and update process documents within the Promapp platform, ensuring naming conventions, version control, and structure are followed.
• Data Accuracy and Tracking: Maintain logs and trackers to supervise document status and ensure completeness across Customer Care teams. Report issues or inconsistencies to the Governance team.
• Administrative Support: Provide assistance with handling system access, crafting training units, archiving outdated materials, and conducting regular quality checks.
• Training Support: Conduct basic Promapp system introductions for new or existing users, supporting the operational teams in navigation, document access, and general system use.
• Issue Identification: Investigate and report Promapp-related issues to the relevant support channels, following up to ensure resolution.
•  Collaboration: Work closely with the Transformation and Process Governance teams to ensure documentation consistency and compliance with established standards.
• Compliance Readiness: Support audit preparation by ensuring documentation accuracy and accessibility throughout the Promapp platform.
 

Requirements:
• Bachelor’s degree in Business Administration, Information Management, or a related field.
• Experience in administrative or data management roles.
• Familiarity with documentation systems or databases (experience with Promapp or similar tools is advantageous).
• Strong organizational skills and high attention to detail.
• Ability to handle repetitive and structured work efficiently.

• Good written and verbal communication skills in English.
• Proactive demeanor toward ensuring data correctness and system integrity.
• Strong verbal and written communication skills, with the ability to interact effectively with various partners.
• Ability to build and maintain positive relationships across the organization.

What We Offer: 

• Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included. 

• Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs. 

• Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment. 

• Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided. 

• Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology. 

• Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements. 

We offer an innovative, forward-thinking environment with outstanding career development prospects. Join us and be part of a team that stands for integrity, intensity, involvement, and innovation.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.