Reports to: Head of Operations / Head of Engineering
Location: Wood Green/ Palmers Green
Direct Reports: Team Leaders, Storekeepers, Admins, Master Technicians, Engineers, Apprentices
Main Stakeholders:
- Internal: Head of Operations, Head of Engineering, Technical Manager, Engineering Director, Finance BP, HR BP, Storekeepers, HS&E, Fleet Manager, Transcare, Training School, Route Performance, Trade Union, UKB Purchasing
- External: DVSA/OTC, TfL, Local PTA, Suppliers, Contractors, Service Providers
Role Purpose:
Oversee fleet maintenance and presentation in line with legislation, policies, and safety standards. Ensure key performance indicators (KPIs) are achieved efficiently and reliably.
Responsibilities:
- Lead and deliver engineering performance and service targets
- Manage engineering P&L, budget, and forecasting
- Oversee workshop operations, shift planning, and payroll
- Ensure fleet maintenance, reliability, and compliance
- Manage stores activities, warranties, and inventory KPIs
- Deliver technical training and maintain audit compliance
- Prepare and present reports (daily, weekly, period-end)
Health & Safety:
- Ensure premises meet health, safety, and environmental standards
- Supervise engineers, staff, and contractors with a duty of care
- Conduct safety audits and ensure compliance with O-Licence requirements
Customer:
- Ensure daily vehicle availability meets peak requirements and exceeds statutory standards
Quality:
- Analyse breakdown trends and implement improvement plans
- Ensure legal and company compliance in all records and audits
Continuous Improvement:
- Promote lean strategies and efficiency improvements, reducing waste where possible
People:
- Oversee recruitment, training, performance management, and staff development
- Manage staff schedules, holidays, and operational needs
Financial:
- Monitor lost mileage, manage garage budgets, and contribute to business-critical projects
Requirements:
- Strong engineering background, ideally in the bus/HGV sector
- Experience in leading teams, with excellent organisational and communication skills
- Knowledge of health and safety, with proven problem-solving abilities