WHAT IS BOX?
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
WHY BOX NEEDS YOU
Box’s Conversion team powers every preview, search, and AI interaction across our platform by creating high-fidelity representations of content—thumbnails, document previews, text extraction and more—at global scale. We operate a complex, business-critical stack spanning Scala/Java services and a specialized Windows environment for formats like SharePoint and Adobe InDesign.
We’re seeking an Engineering Manager to lead this team with strong operational rigor. You’ll own new development, reliability, cost efficiency, and delivery for globally deployed services, partnering closely with a senior staff architect, product, and cross-functional teams. Your leadership will ensure millions of users can access and understand their content, instantly and securely.
WHAT YOU’LL DO
Lead a high-performing engineering team delivering content conversion services that power previews, search, AI features and our Windows stack.
Help develop and execute conversion’s roadmap across numerous product features
Drive operational excellence: SLOs, incident response, postmortems, and continuous reliability improvements across multiple regions.
Optimize cloud costs and performance for large compute footprints while maintaining user experience and speed.
Plan, prioritize, and deliver roadmap initiatives balancing reliability, velocity, and cost.
Coach and develop engineers; strengthen on-call quality, escalation practices, and technical standards.
Collaborate with architecture leadership to improve service design and scale characteristics.
Establish clear metrics, dashboards, and reviews to track availability, latency, error budgets, and unit cost.
Manage and coordinate the team’s on-call rotation to ensure timely and effective incident response, actively participate in escalated on-call incidents to provide leadership and support, and drive improvements by addressing recurring issues to minimize disruptions.
WHO YOU ARE
We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
2+ years in engineering leadership with managing teams operating always-on, globally deployed services.
Proven track record improving reliability (SLOs/SLIs), leading major incidents, and implementing measurable postmortem actions.
Experience optimizing cloud costs and performance for large-scale compute or data processing pipelines.
Technical depth with JVM-based services (Scala and/or Java) and familiarity with Windows-based workloads or conversion/rendering ecosystems.
Strong stakeholder leadership; effective at partnering with product, platform, and front-end teams on user-facing experiences.
Clear, inclusive communicator who leads calmly through ambiguity and incidents; committed to mentoring and team growth.
Nice to have: Background in document processing, rendering, search pipelines, or AI-adjacent content understanding.
Nice to have: Experience running services across multiple regions and time zones with mature on-call practices.
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.
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