Engineer I: F135 Systems Customer Support (Onsite)

Date Posted:

2025-12-05

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

Are you ready to explore the world of aerospace and defense? Do you want to learn from and collaborate with some of the greatest minds in the industry? At RTX, our internships, co-ops and full-time careers provide an exceptional foundation to work on complex problems, advance your skills and create a safer, more connected world. Discover opportunities to make a difference at RTX.

Pratt & Whitney is working to once again transform the future of flight—designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

What You Will Do

• Answer Action Requests (AR) related to Off Board Prognostic Health Management (OBPHM) processing in Autonomic Logistics Information System (ALIS)
• Investigate and support resolution of fleet wide data quality issues to maintain fleet safety and maximize time on wing.  Support F135 transition to condition-based maintenance /inspection (CBM/CBI)
• Communicate daily with Field Service Engineers to troubleshoot engine and software issues to provide technical support for all F-35 locations at operational units, flight test locations, aircraft depots and aircraft FACOs
• Reconcile ALIS engine life data discrepancies Support testing of new system support hardware
• Support mishap, engineering, reliability, and quality investigations
• Create and update Propulsion Aircraft Data Load (PADL) files for aircraft load
• Update and correct Propulsion Aircraft Interface Health Management (PAIHM) XML files for ALIS consumption
• Develop software tools and databases to improve efficiency and productivity in responding to field issues.
• Ability to travel up to 10% mostly to our F135 customer field sites

What You Will Learn

• Bachelor’s degree in engineering or related technical field.

Qualifications We Prefer

• Ability to engage cross-functional teams, as needed, and knows when/where to get help; as well as working across functions, organizations and management.
• Ability to execute work independently through complex technical decision-making.
• Strong organization skills with ability to effectively schedule and track issues to closure through written documentation
• Knowledge of programming language (preferably Python) with the ability to build and modify scripts.
• Experience troubleshooting computer software issues by reviewing log data.
• Unwavering customer focus with demonstrated ability to work effectively in a time sensitive and multi-disciplined dynamic environment.
• Advanced degree in engineering/technical discipline, business, supply chain management, logistics, operations or other related fields.
• Strong technical knowledge of gas turbine systems and airframe physical/ functional integration.
• Extensive knowledge of Military Engine products, experience with F135 engines.
• Knowledge of engine systems operation, software development processes, and configuration management.
• Minimum GPA of 3.0  

Learn More & Apply Now!

The Military Customer Support & Services organization (MCS&S) is seeking an individual to join its 5th Generation organization (F135 and F119 Engine programs). The F135 engine program that powers the F-35 Joint Strike Fighter has a high visibility position for a motivated, self-starting Engineer.  As part of MCS&S, you will support customers in the field across three different US military services and a multitude of international military services.  This role will be supporting the sustainment of the F135 propulsion system.  The selected candidate will be working directly with the F-35 Joint Program Office (JPO), Pratt & Whitney Field Services Engineers, PW Engineering and F135 Logistics Program Management. 

This position is classified as onsite. Please ensure this role type (defined below) is appropriate for your needs before applying to this role. Candidates will learn more about role type and current site status throughout the recruiting process.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 55,000 USD - 107,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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