Engineer 2, Engineering Operations

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Job Summary

NBC Universal has an exciting opportunity for a talented individual to become a Storage & Backup Engineer for NBCU Operations and Technology (O&T). O&T supports Enterprise Technology, Broadcast and Production systems across the NBCU portfolio globally.

This role will be responsible for maintaining and supporting 24x7x365 high availability storage environments for NBCUniversal. You will provide support for operational-based changes for all supported applications.

Job Description

• Support all storage technologies and process lifecycles in the NBCU enterprise, specifically file, block, tape, object storage and backup systems - both on-prem and cloud
• Day-to-day tickets & provide 24x7x365 on-call support
• Daily storage administration tasks such as provisioning, masking, zoning, share & export creation
• Monitor hardware and software alerts and provide timely resolution for any issues
• Participate in investigations of storage-related application performance issues to identify systemic issues and root causes 
• Follow up with storage vendors to resolve system issues
• Upgrade and patch systems as required for enhanced functionality and security issue resolution 
• Scripting experience to automate routine tasks is a plus
• Develop partnerships across engineering teams, including compute, network, database, automation, cyber, and application support for cross-facility support and engagement
• Provide updates to management and clients on support issues and project tasks
• Adhere to and promote engineering standards and guidelines and keep documentation up to date

Qualifications/Requirements:

• B.E or B.Tech. degree in Information Technology or related technical discipline
• Minimum 2 years of experience supporting and troubleshooting mid-to-large, high availability storage environments preferably for NetApp, EMC, Hitachi, Cloudian, LTO Tape Library, Cisco/Brocade Fibre Channel and cloud storage systems
• Minimum 3 years of experience in planning, documenting, validating, and testing technical solutions in a global enterprise setting
• Minimum 3 years managing vendor relationships
• Experience in storage performance, data replication, load-balancing, storage virtualization methods, SAN zoning/provisioning, backups
• Experience in storage technologies such as Fibre Channel, iSCSI, CiFS, NFS, Flash, RAID, LTO, object, etc.
• Experience in Window/Linux Server configuration and administration
• Working knowledge of network infrastructure services, data center wiring/fiber/connectivity requirements & toolsets
• Understanding of business continuity, disaster recovery and backup technologies, recovery scenarios, high-availability designs and solutions
• Must be willing to work evenings, overnights, weekends, holidays with little or no notice

Eligibility Requirements:

• Willingness to work overtime and on weekends with short notice as required 
• Available 24x7x365
• Ability to manage environments in multiple locations across the United States and Internationally

Desired Characteristics:

• Team player with flexibility to adjust to changing requirements, schedules, and priorities
• Self-driven and resourceful to achieve goals independently as well as work well in groups
• An effective and clear communicator (verbally and in writing), able to interact with heavily technical resources as well as with business users
• Able to report out to management in an appropriate manner
• Experience with network environments including high and low bandwidth infrastructures
• Familiar with DevOps/Automation Toolsets - Bash, Python, PowerShell, Ansible, Git, etc.
• Familiar with monitoring/logging technologies – Nagios/OP5, Datadog, etc.
• Hands-on experience on NetApp Data infrastructure Insights and OCUM
• Familiar with cloud technologies and toolsets (AWS/Azure/GCP)
• Familiar with ITSM & Agile methodologies and tools such as ServiceNow and JIRA
• Media Industry experience is preferred

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.