Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
This role supports the operations, reliability, and day‑to‑day support of AI‑enabled and Agentic platforms using AI‑augmented operational workflows. The Junior Engineer partners with senior DevOps and platform teams to monitor system health, respond to incidents, execute operational tasks, and maintain documentation. AI tools are used to accelerate investigation, validation, and learning, while human judgment ensures secure, reliable, and ethical system operation.
Job Description
- Support the day‑to‑day operations of AI‑enabled and Agentic platforms, ensuring systems are available, reliable, and operating within defined standards.
- Monitor platform health using logs, metrics, dashboards, and alerts, applying critical thinking to interpret signals and validate AI‑generated insights before acting.
- Respond to incidents by following established runbooks, communicating clearly with senior engineers, and escalating issues when appropriate.
- Assist with troubleshooting application, infrastructure, and integration issues, demonstrating curiosity and a willingness to learn how complex, non‑deterministic AI systems behave in production.
- Use AI‑assisted tools responsibly to accelerate investigation, documentation, and diagnostics, while exercising sound judgment and ethical awareness.
- Execute routine deployments, configuration changes, and environment support tasks under guidance, showing adaptability to new tools, workflows, and platforms.
- Support basic automation and scripting efforts (e.g., Python or shell) to improve operational efficiency and reduce manual tasks.
- Maintain and improve operational documentation and runbooks, ensuring information is clear, accurate, and usable during high‑pressure situations.
- Collaborate with DevOps, platform, QA, and engineering teams to support releases and operational changes, communicating technical information clearly and effectively.
- Follow established security, access control, and data‑handling practices, applying responsible and ethical use of AI technologies in operational contexts.
- Participate in scheduled on‑call or operational support rotations, demonstrating resilience and professionalism during incidents.
- Continuously build knowledge of AI systems, agent workflows, and operational best practices, incorporating feedback and learnings into daily work.
- Perform other duties and responsibilities as assigned
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Adaptability, AI Platforms, Communication, Critical Thinking, Curious Mindset, Ethical Thinking, Resilience
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
2-5 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.