Are you passionate about delivering seamless, compliant healthcare professional engagement experiences while supporting impactful medical education initiatives?
GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on people’s health.
Our strategy is to prevent and treat disease with specialty medicines, vaccines and general medicines.
We combine the science of the immune system with advanced technologies, enhanced by targeted business development and world-class partnerships, to develop new medicines and vaccines that can help transform people’s lives.
Job Purpose
GSK is looking to hire an Engagement Operations Specialist to join our Customer Excellence Team. This role is hybrid, with an expectation to work from our Mississauga office 2–3 days per week, and reports directly to the Customer Excellence Director. The ideal candidate will reside in or near Mississauga, Ontario.
As an Engagement Operations Specialist, you will be responsible for supporting the end-to-end coordination of Medical Education programs, Advisory Boards, Consultancies, and other learning opportunities involving external Healthcare Professionals (HCPs), Healthcare Organizations (HCOs), and external experts in alignment with GSK processes and policies. You will work closely with the sales team to onboard new HCPs and HCOs into GSK systems, ensuring a seamless and positive engagement experience. You will manage and coordinate each engagement through a compliance-driven process, including preparing and distributing all required documentation such as contracts, Conflict of Interest (COI), Transfer of Value (TOV), and banking forms necessary for execution. Your ability to demonstrate strong organizational skills, customer focus, collaboration, and attention to detail will be critical to success. You will collaborate closely with internal and external stakeholders to support compliant, efficient, and well-executed engagements while upholding GSK’s core values of Transparency, Integrity, and Patient Focus.
***INTERNAL CANDIDATES: Please submit your application by Friday, May 22, 2026 ***
Details (Your Responsibilities)
This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following:
• Act as the single point of contact for External Experts, HCPs, and HCOs throughout the full engagement lifecycle, ensuring compliance with company policies, applicable laws, and industry codes.
• Draft and manage contracts using approved templates and liaise with business owners and external stakeholders to finalize agreements aligned with GSK’s ethical and legal standards.
• Support the business with budget estimates for activity-based planning, including expert fees, travel, accommodation, meals, logistics, and transportation.
• Serve as the central point of contact for internal and external stakeholders during engagement and event delivery.
• Initiate and manage payment processes, including purchase orders and invoices, ensuring completion through to final payment.
• Maintain documentation in accordance with compliance and retention standards to support audit readiness.
• Contribute to process improvement and harmonization initiatives by sharing learnings and adopting best practices.
• Support onboarding activities for HCPs and HCOs within GSK systems to ensure a seamless engagement experience.
• Collaborate cross-functionally with internal stakeholders to ensure timely execution of educational and engagement activities.
Why you?
Basic Qualifications:
We are looking for professionals with these required skills to achieve our goals:
• Graduate or equivalent degree in life sciences, business, healthcare, or a related field preferred; or up to 2 years of relevant experience.
• Strong communication and stakeholder management skills.
• High attention to detail and strong organizational abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Willingness to learn contract processes and regulatory/compliance requirements.
• Comfortable working with budgets, invoices, and basic financial reconciliation.
• Demonstrated integrity, confidentiality, and commitment to ethical standards.
• Basic analytical skills for budget tracking and data quality checks.
Preferred Qualifications:
If you have the following characteristics, it would be a plus:
• Exposure to pharmaceutical or healthcare operations.
• Experience working with systems such as Veeva and SAP FIORI.
• Bilingualism in written and spoken French.
#LI-Hybrid
In compliance with Ontario's provincial pay transparency legislation, this job posting includes a salary range to support equitable and informed hiring practices. The annual compensation for this role is CAD81,000 to CAD131,000 , determined based on experience, qualifications, and internal equity. GSK is dedicated to promoting transparency and fairness throughout our recruitment process.Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process.Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. GSK is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact us at canada-recruitment@gsk.com. Please do not send resumes to this e-mail and instead apply through the online application process of this posting.
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