Engagement Coordinator - Eastern Time Zone

What You'll Do

The Engagement Coordinator is responsible for initiating and maintaining patient engagement with Strive’s comprehensive care program. This role will often be the first to interact with a patient, introducing them to Strives services. This role is responsible for placing outbound calls and, as needed, meeting with patients in-person to connect them with the appropriate Strive resources and schedule visits. Additionally, this individual will leverage internal and external data platforms and local market resources to identify and update patient contact information.  This individual should be a clear communicator, enthusiastic, and enjoy connecting directly with patients. This role will report to the Lead, Engagement Coordinator. 

The Day to Day  

• Proactively outreach to patients via phone to educate them on the care services available to them and connect them with the appropriate Strive resources. 
• Meet or exceed performance targets defined as “completed first visits” on a daily basis. 
• Research  and update patient information, leveraging internal and external data platforms, including EHRs and local market resources.  
• Build key internal relationships to escalate patient support needs. 
• Lead with empathy, gain trust, and develop an initial understanding of individual patient needs.  
• Support the development of long-term patient relationships with Strive through aligned messaging and communication with patient that conveys knowledge of the patient's health condition and personal history  
• As necessary, visit with patients in-person at local physician offices or patient homes with the goal of scheduling a future visit; travel may be required to key markets within your territory. 

 

Minimum Qualifications  

• 2+ years combined of related education, experience, or certification.  
• CPR Certification required.  
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.  
• Efficient and reliable transportation, including an active driver’s license, allowing for travel across an assigned region to meet patient needs. Locations may include offices, clinics, and patient homes. 

 

Preferred Qualifications  

• Customer service experience.  
• Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook 
• Experience navigating electronic medical records 
• Experience communicating with stakeholders across the healthcare ecosystem, including physician offices and pharmacies.  
• Experience with enrolling or selling health care services to patients. 
• Comfortable with both phone and in-person outreach to patients while being warm, empathetic, and embracing.  

 

About You  

• Excellent verbal and written communication skills.  
• Skilled at dealing with confidential information and/or issues using discretion and judgment.  
• Communicates clearly, respectfully, and thoughtfully. 

 

Hourly Range: $22.12 - $25.00