Join our expert team as a critical first responder, ensuring operational success by delivering exceptional technical support via phone and digital channels. You will be the central hub for problem resolution, recording key insights in ServiceNow. This is a role for a detail-oriented problem-solver who thrives on helping others succeed.
Assist with Technical Support to walk up customers at a TechBar.
Contribute with Installation of End User Computing devices in offices and cubes.
Deliver new equipment (laptops & accessories) within agreed service levels.
Perform the Asset Disposition process by removing hard drives and recording serial numbers in the asset management system to meet corporate and local requirements.
0-2 years of experience in the role
Associate's degree in a relevant field is strongly preferred or equivalent experience
Basic knowledge of IT Fundamentals
Cloud Certification Strongly Preferred
English level B2 or above
What could set you apart
Technical school degree, Associate's degree, bachelor's degree, or equivalent experience
Excellent communication and customer service skills(verbal and written)
Working knowledge of Win 10, macOS 10.12-10.14, iOS, Android
Strong troubleshooting and problem-solving skills
Good problem-solving, analytical, and team-working skills
CompTIA A+and/or Microsoft certification is desirable, but not required.
General knowledge of desktop applications, e.g. G-suite.
Primary Location:
CRI-SabanaFunction:
Function - Tech Engineering and Service OpsSchedule:
Full time