End User Support Specialist

End User Support Specialist

Company:

Boeing Australia Holdings Pty Ltd

We are currently seeking an End User Support Specialist to be based 100% onsite in our Brisbane location.

You will support various internal stakeholders with a full range of IT service support from desktop/application issues, new starters and end to end account management.

To be successful you will have strong problem-solving skills coupled with a learning mindset, and the ability to multi-task, prioritize, and manage time effectively. This along with your excellent customer service and stakeholder management skills will make you an ideal candidate. 

About the Role:

• Manage new starter inductions and end-to-end account management.
• Provide hardware, software and end-user technical support via phone, chat & self-service;
• Manage and take ownership of IT request tickets through the entire lifecycle while updating relevant teams; 
• Assist with the rollout and set up of new starters computers and their profiles.
• Install and support software, and provide basic informal user training. 
• Troubleshoot solutions while providing an exceptional customer experience.

Basic Qualifications (Required Skills/Experience) 

• Experienced in the support of networked PCs running Windows-based software applications
• At least 5 years’ experience in PC Support, with Windows 10.
• Adept in supporting and setting up desktops, laptops and mobile devices;
• Excellent verbal and written communication;
• Excellent time management with the ability to meet tight deadlines;
• Strong analytical, problem definition & resolution skills for problem solving.

Preferred Qualifications (Desired Skills/Experience) 

• A degree in computer science, industry certifications, or related industry degree

About Us 

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

Applicants must be Australian Citizens to meet defence security requirements with the ability to obtain Australia Negative Vetting Level 1 clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Our Boeing Australia employers are committed to inclusive and flexible workplaces and encourage people of all backgrounds, ages, genders, disabilities and for veterans and Aboriginal and Torres Strait Islander peoples to apply.