Job Description:
Role Summary
Deliver on‑site end‑user support across desktop/laptop devices, break/fix repairs, managed print (MPS), conference‑room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model.
Location, Working Pattern, Security & Compliance
- Primary work location: Aldermaston, with rotational coverage at Reading Green Park
- Occasional travel to remote sites to install or replace equipment
- Standard working hours: 07:00–17:30 (9‑day fortnight, shift‑dependent)
- Occasional out‑of‑hours work to support VIP or high‑profile events
- Role is based on a nuclear‑licensed site in the Reading area
- Security clearance required: SC to start, with eligibility for DV (or DV as standard depending on assignment)
Key Responsibilities
End‑User Compute (EUC)
- Diagnose and resolve desktop/laptop incidents including rebuilds and break/fix repairs
- Troubleshoot Windows client OS
- Perform limited software troubleshooting
- Support endpoint encryption and WSUS updates
- Administer Active Directory and assist with SCCM deployments
- Staff the Tech Bar for walk‑in support
Hardware Build
- Build standard and non‑standard desktops; refurbish devices for deployment
- Perform warranty and non‑warranty repairs
- Manage break/fix stock and asset records
- Maintain accurate device and print asset records; complete periodic audits
- Document and improve processes; maintain team SharePoint
Printing / Managed Print Services (MPS)
- Maintain networked HP multifunction printers and manage consumables
- Manage customer PUK code access
- Prepare, test, and install new print devices
- Support print fleet optimisation and audits
Tech Bar & Front‑of‑House Service
- Provide walk‑in support including loan devices, triage, software help, new starters, and orders
- Ensure excellent customer communication and effective back‑office completion
Conference Rooms, VIP & Events
- Manage 250+ conference rooms and conduct assurance visits
- Liaise with AV suppliers for incident resolution and design requirements
- Respond to last‑minute VIP support requests
Networking (Foundational)
- Perform CAT5 and fibre network patching
- Provide hands‑and‑eyes support to suppliers
Ticketing, SLAs & Communication
- Maintain clear ticket updates and resolution notes
- Resolve within SLA or escalate appropriately
- Keep users informed throughout the lifecycle
Projects (when assigned)
- Coordinate small refresh or deployment projects
- Act as point of contact for leadership and customer service managers
Essential Skills & Qualifications
- Strong EUC hardware knowledge and hands‑on break/fix experience (HP/Lenovo/Dell)
- Experience supporting HP multifunction printers
- Proficiency with Windows OS and Microsoft applications
- Solid PC and peripheral hardware knowledge
- Experience with ITSM processes and SLA adherence
- Familiarity with CAT5/fibre patching
- Full UK driving licence and eligibility for nuclear‑licensed site clearance
Desirable Skills & Certifications
- ITIL Foundation
- SCCM knowledge
- Microsoft and CompTIA certifications (A+, Network+, MCP)
Behaviours
- Service excellence mindset; structured and methodical approach
- Team‑oriented; promotes collaboration and knowledge sharing
- Professional, positive, proactive, calm under pressure
- Politically aware, reliable, and conscientious
- Continuous service improvement mindset
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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