End User Support Analyst, Senior Associate

Core Responsibilities

1. Provides entry level technical support to address end user issues such as implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.

2. Resolves basic technical troubleshooting issues to ensure end user productivity.

3. Maintains an accurate data inventory regarding end-user issues within the tracking system and according to policies and standards.

4. Elevates more complex issues to the appropriate next level support.

5. Learns and complies with Information Technology and Information Security policies and procedures.

6. Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum of two years related work experience, with at least one year of technical support experience.
• Undergraduate degree or equivalent combination of training and experience.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.