End-User Services Technician

The PC Install team at BlueCross BlueShield of Tennessee (BCBST) is seeking a motivated and energetic End‑User Services Technician to support our employees’ day‑to‑day technology needs. In this role, you will help ensure BCBST employees have the IT equipment and support required to do their jobs effectively by assisting with the provisioning, shipping, and installation of end‑user devices for both remote employees and those on campus at our Cameron Hill location. This is a hands‑on, customer‑focused position that requires strong communication, attention to detail, and the ability to thrive in a collaborative, fast‑paced environment. If you enjoy working with technology, supporting others, and being part of a team that keeps the organization running, we encourage you to apply.

Notes:

• This is an onsite position at our Chattanooga, TN headquarters with standard work hours of 8 AM - 5 PM ET.

• Sponsorship is not available for this role.

Job Responsibilities

• Identify end users needs and requirements and mobilize existing technology to meet criteria.
• Reviews customer end user installation requests, ensuring the completeness and accuracy of information provided by the customer, including but not limited to proper approvals and ensuring proper inventory.
• Document plans, requests, activities and specifications and report on them.
• Updating and closing service desk tickets and work orders in a timely manner.
• Must be able to effectively communicate with employees to ensure technological requirements are fulfilled.
• Must be able to sit and stand for long periods of time.
• Must be able to bend, kneel, reach and crawl under desks to install PCs.
• Must be able to lift 20 lbs. unassisted.

Job Qualifications

Education

• Associate's degree in Information Systems or a related field or equivalent years of experience is required.  Equivalent years of experience are defined as 2 years of professional experience.

Experience

• 1 year - Experience in Information Technology required

Skills\Certifications

• Proven analytical and problem solving skills and ability to perform non-routine analytical tasks
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Customer service oriented
• Ability to act as a mentor

Employees who are required to operate either a BCBST-owned vehicle or a personal or rental vehicle for company business on a routine basis* will be automatically enrolled into the BCBST Driver Safety Program.   The employee will also be required to adhere to the guidelines set forth through the program.  This includes, maintaining a valid driver’s license, auto insurance compliance with minimum liability requirements; as defined in the “Use of Non BCBST-Owned Vehicle” Policy (for employees driving personal or rental vehicles only); and maintaining an acceptable motor vehicle record (MVR). *The definition for "routine basis" is defined as daily, weekly or at regularly schedule times.

Number of Openings Available

1

Worker Type:

Employee

Company:

BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.